Customer Saves Consultant
Exciting opportunity to join Saves team within one of Australia's leading advertising businesses
Summary about this job
Sales - Inbound
Company: Aston Carter
Location: Melbourne
Work type: Full Time
Salary: $58,000
Phone: +61-7-5935-3104
Fax: +61-7-3890-5017
E-mail: n\a
Site: n\a
Detail information about job Customer Saves Consultant. Terms and conditions vacancy
Job Summary
We are currently seeking Customer Saves Consultant on a permanent basis. This role is perfect for those who are looking for development opportunities and further up skill themselves within the retention space.
Our client is a leading Advertising and Marketing brand in Australia based in the CBD. You will get the chance to work with a fantastic working culture that is supportive of career growth and providing opportunities in a fast-moving environment.
With a strong focus on retaining revenue, you will be interacting with existing customers expressing a desire to cancel their services across our clients broad range of print and digital marketing/advertising solutions. You will demonstrate a high level of adaptability and ability to deal with a variety of objections due to customer dissatisfaction.
Responsibilities:
Reporting to the Team Leader, your responsibilities will include but not limited to:
- Responding to customer requests to downgrade or cancel their products and services
- Maximising cross sell, up sell and solution selling opportunities on every call
- Embracing solution selling techniques to maintain and increase customer yield
- Take ownership of customer escalations and follow through with customer resolutions
- Maintain a high level of customer administration for all activities
- Attend regular training session to learn more about new and existing products as well as selling techniques.
- Provide quality customer service to all clients and respond to customer contacts within 24 hours.
Requirements:
- Full working rights
- Proficiency in computer and call center systems - Salesforce or other large ERP systems highly regarded
- Time management/organisation track record
- Ability to perform in a high-volume environment
- Proven track record in a sales or retention call centre environment 2+ years
- Experience in meeting and exceeding sales targets
- Digital marketing & advertising background
- Outgoing and bubbly individual
- Strong verbal communication skills
- Adaptability and strong level of tolerance
For more information, you can call Martin Basher in our Melbourne office on (03) 9918 0945 quoting Job Reference 505782 or alternatively, apply here to register your interest.