Customer Support Manager

Summary about this job

Detail information about job Customer Support Manager. Terms and conditions vacancy

The Company

MyPak Solutions is set to become the leading Dose Administration Aid (DAA) company in the Australian pharmaceutical and aged care industries. DAAs have been designed to assist consumers in the community to better manage their medicines and improve medication compliance.

The Position

This position will manage and lead a team of people allocating workload and managing the day to day operations for the support of automation and software products and the order taking and management of customer’s consumable orders.  The position will liaise with internal and external contacts to ensure customers are well supported and the work is delivered on time to a quality standard.

Responsibilities

• Provide leadership
• Coach and appraise team
• Maintaining customer service of the highest quality
• Resolving any customer complaints
• Managing team

You must have:

• A Minimum of 3 years experience in a leadership role
• A minimum of 3 years managing customer support
• Previous experience in setting up policies and procedures
• Excellent communication skills
• Must have respect for confidentiality
• Must have strong interpersonal and communication skills
• Problems solving skills
• Excellent presentation skills

This is a very exciting opportunity for applicants who enjoy being rewarded for their performance and who like to be part of a collaborative and diverse team. The products in this area of the business are dynamic and market leading.

We are looking for candidates that show a high aptitude to learn new information and a strong desire to compete and succeed. On offer is a very competitive salary package for the right candidate. If you believe you have the skills, experience and drive to succeed in this exciting role then please submit your resume to [email protected]

Please note that only candidates with suitable experience will be contacted.