Customer Service Officer
Seeking an independent and highly hardworking professional to join this State Gov organisation. Based in CBD.
Summary about this job
Customer Service - Call Centre
Company: Hays Contact Centres
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-3522-8324
Fax: +61-7-7405-6163
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Structured training program with ongoing support
- 16th July start date
- 12 month fixed term contract with annual leave and sick leave
Seeking an independent and highly hardworking professional to join this State Gov organisation. Based in CBD.
Your new company
Due to expansion, this State Government organisation is seeking an experienced Enquiries Officer to join their well-established Customer Service team in CBD. This company has created a culture that offers development and an opportunity to thrive and grow while helping consumers state-wide.
Your new role
In this role you will be working within a close knit team environment, handling a high volume of inbound queries from consumers, estate-agents, landlords, tenants and the general public. You will provide accurate and relevant legislative information. You will operate on a screen based system and will be solving queries in the course of resolving enquirers, identify, record and report on issues and developing trends in the marketplace. Full training will be provided to all new staff members.
What you'll need to succeed
- You will have previous State/Local/Federal Government customer service/call centre experience
- You will be a self-sufficient and self-motivated worker who is confident to convey messages and assist with a variety of queries without scripts
- Keen attention to detail and accuracy
- You will be an Australian Citizen or Permanent Resident to qualify for this ongoing role
What you'll get in return
- You will get a 12 month fixed term contract with annual leave and sick leave
- Excellent opportunity to join a well-regarded organisation that will provide training and the ability to grow and develop with the company
- 16th July start, Monday to Friday, business hours
What you need to do now
We’re looking for the right people for this role, so please apply online for consideration, click 'apply now' to forward an up-to-date copy of your CV. If you have any further questions about this role, please contact Diana D’Cruz on 96049690.
Only successful applicants will be notified.