Customer Service Officer (3 month full-time contract)

Summary about this job

Detail information about job Customer Service Officer (3 month full-time contract). Terms and conditions vacancy

• 3 month full-time contract, immediate start!
• A remarkable place to work
• State of the art office facilities

About Bosch

With a proud history dating back 132 years, the Bosch Group now employs more than 400,500 people across 150 countries. Bosch brings innovations that are “Invented for Life” in the fields of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. To this day, Bosch remains privately owned, with 92% held by a charitable trust. Bosch is a rather special company.

Our Thermotechnology division offers customers solutions for efficient heating, hot water, and decentralized energy management. Catering to both residential and commercial applications our range includes gas continuous-flow hot water systems, heat pumps, electric storage water heaters as well as hydronic heating for comfortable, highly-efficient, allergy-friendly warmth.

Position overview

We are currently offering an opportunity for a highly motivated and enthusiastic individual to join us as a Customer Service Officer.  The role is based at our Head Office in Clayton to support the Customer Service Call Centre during the peak season for hot water and heating.

Position responsibilities will include but are not limited to:

• Responding to phone and email queries in a professional, timely and appropriate manner
• Liaising with the sales team to keep them abreast of customer needs in a timely manner
• Act as a conduit for documentation between the company and customers
• Provide a high level of professional customer service to both internal and external customers
• Obtain and evaluate all relevant information from the customer to handle product and service enquiries
• Email or fax requested information to the customer as required by the Sales Representatives
• Follow up the status of outstanding customer orders
• Checking and maintaining the customer service mailbox
• Liaising with logistics planner for any ‘purchase to order’ items in a timely manner ensuring estimated ship date is communicated to customer in a timely manner

What you can bring to Bosch

We are looking for an experienced and enthusiastic Customer Service team member with the ability to work autonomously, establish effective relationships with internal and external customers and support our customer service team through the peak winter period.

You should be able to demonstrate the following:

• Sound verbal and written communication skills
• Effective time management
• Ability to work as part of a collaborative team
• Customer service experience is essential, with preference to prior experience working in a call-center environment
• Intermediate Microsoft Office and SAP skills are required

Life at Bosch

We recognise that our employees are our greatest asset. Through the diversity of our business and commitment to personal and career development, we can provide you a new and exciting opportunity so you can achieve your full potential.

We offer our employees:

• State of the art working environment
• Various training and development programs
• Attractive remuneration and benefits
• Staff discounts on Bosch and affiliated-brand products
• On-site car-parking and canteen facilities

Your application

Bosch values diversity in the workplace and in our recruitment activities. To work toward eliminating unconscious bias, resumes and cover letters may have personal details hidden before being forwarded to a hiring manager.

To apply, please submit your cover letter and resume using Microsoft Word (PDF versions will not be considered) through the on-line application link.

Please note: You need to be an Australian citizen, or hold Australian work rights, to apply for this role.