Customer Service - Collections

Summary about this job

Detail information about job Customer Service - Collections. Terms and conditions vacancy

About Us:

Baycorp are recognised as market leaders in the recoveries field with successful teams across Australia, New Zealand and the Philippines.

Our recent partnership with US based Encore Capital Group has strengthened our brand and opened the door to further opportunities.

About the Role:

You will be working with a successful team and supportive leaders who will guide you to achieve your goals. The role will see you use an open communication style to engage with customers on a deeper level and to assist them in resolving their issues around outstanding debt. You will have detailed conversations with our customers about their debt, how the account fell into arrears, what their current financial status is and how we can work with them to find a solution. No-one likes to talk about owing money so it is imperative that you display empathy and treat our customers with respect.

As a Resolutions Specialist, you will be working in a contact centre environment and measured to KPI's that revolve around your activity and results.

This role will ideally suit someone who has worked in a contact centre

What's In It For You ?:

• Uncapped monthly incentives
• Full training + ongoing development
• Career / promotion opportunities
• Monthly performance and service awards & celebrations
• Employee of the Year trip (all expenses paid overseas holiday)
• Job security (we have been doing this for 60 years)
• Free Flu Vaccines
• An opportunity to make a real difference

The Fine Print:

• Location - Parramatta CBD (2 min walk to the Station and Westfields)
• Hours - 8.30am to 5.00pm Monday to Friday
• Pay Cycle - Fortnightly
• Start - Monday 23 July 2018