INBOUND Contact Centre Representatives - LARGE Organisation

Summary about this job

Detail information about job INBOUND Contact Centre Representatives - LARGE Organisation. Terms and conditions vacancy

Wanting to take your Contact Centre Career to the next step and provide support to the state's future teachers?

Make a difference and work in an environment that impacts peoples lives. 

We have a GREAT opportunity for individuals experienced in Contact Centre/Call Centre environments to join this well-established and respected GOVERNMENT department based in Parramatta - very close to public transport, shops and various food outlets!

ABOUT THE ROLE

• Be the first point of contact for all clients and provide assistance and guidance on various matters including employment or finances.
• Build positive relationships in all interactions to ensure a high level of client satisfaction.
• Escalate customer enquiries as required.
• Operation of various CRMs simultaneously to manage calls and enquiries.
• Following the process end-to-end ensuring enquiries are solved.
• Provide administrative support as required.

TO BE SUCCESSFUL

• MUST HAVE previous experience working as a Call Centre Operator OR Contact Centre Representative within a fast paced environment
• Finance or HR background preferred
• Ability to multi-task using various call management or CRM systems.
• High level of interpersonal skills
• High level of maturity and ability to remain professional and act within a code of conduct at all times
• Committed to providing quality customer service
• Self motivated and Ability to work both independently and as part of a team
• Intermediate to Advanced use of Microsoft Office applications

If this sounds like you and are wanting to help shape the state's future, don't hesitate and APPLY NOW.

Please contact Shannon Ha on 0499 779 962 for further information

Note:  Due to the large number of applications expected we will only be contacting successful applicants.

For this and other opportunities:
www.northbridgerecruitment.com

“We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.”