Customer Service Team Leader

Summary about this job

Detail information about job Customer Service Team Leader. Terms and conditions vacancy

Based in Bayswater North, we are one of the leading hirers of toilets, temporary fence, crossovers and power poles in Victoria with most of our work generated by phone, fax and email orders through our internal customer service centre.

We are looking for a people person to be the Team Leader in our customer service centre to assist, lead and direct our customer service representatives.  Your input will:

• Provide a high level of service and support for all activities relating to sales and service enquiries for all
  • Inward and outbound telephone sales
  • Quoting services
  • Order processing
  • Sales/service assistance to our existing client base

Reporting to the Commercial Manager - this position involves overseeing the supervision of:

• A stable team of six - self-sufficient in their daily duties
• The processing of all data entry requirements for sales, hire and pick up requests, credit claims and credit notes through our point of sale system ensuring all invoices are produced daily
• Nominated staff rosters to ensure adequate staff coverage (within budget guidelines) to achieve required service levels

The successful applicant will:

• Have previous supervisory experience within a similar role in a sales centre environment
• Be self-motivated, self-reliant, trustworthy and demonstrate personal organisational skills
• Demonstrate a positive, “can-do” attitude and work well in a close team environment
• Have good telephone skills and communicate well with the ability to influence others and close sales
• Have good computer (excel an advantage) and literacy skills
• Be able to deal with “difficult” customer enquiries

If you believe you meet our requirements and can help add value to our already successful team, please forward your resume to [email protected]

Super Safe Hire Group is an equal opportunity employer and all applications will be treated in strict confidence.