Customer Service Officer
An exciting opportunity exists for an experienced Customer Service super star to join an industry leader in Packaging.
Summary about this job
Customer Service - Call Centre
Company: Amcor Flexibles (Australia) Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-3912-1677
Fax: +61-2-3104-9054
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Publicly listed Australasian Organisation
- Leading innovator of Flexible packaging solutions
- Supportive and flexible team environment
At Amcor, we are a global leader in developing and producing high-quality, responsible packaging for a variety of food, beverage, pharmaceutical, medical-device, home- and personal-care and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains, through a broad range of flexible packaging, containers, cartons, closures and services. The company's 35,000 people generate more than US$9 billion in sales from operations that span 200-plus locations in more than 40 countries
Reporting to the Customer Service Team Leader, an opportunity has become available for a Key Account Coordinator to join the team at our Moorabbin facility.
This is a 6 month contract role.
You will be part of a team who are on a journey to out-performance through service excellence innovation.
The Key Account Coordinator will be responsible for:
- Managing the order process including receiving and processing orders, forecasts and item maintenance
- Respond to customer enquiries in a timely and professional manner (including orders, credits/invoicing, NCRs/quality, tooling, delivery date, pricing, production/despatch status, transport, DIFOT, order history, new business queries)
- Liaising with internal customers to achieve desired results
- Managing aged inventory and DIFOT on specified accounts
- Liaise with cross functional team to maintain up to date data and cleanse data where required
- Actively contribute to continuous improvement.
To be successful in this role you will ideally have or be:
- Experience using Microsoft Office
- QAD and Syteline nice to have but not necessary
- A self-starter with a strong results orientation and attention to detail
- The ability to relate to people across all levels
- Strong negotiation and listening skills
- A good communicator
- Comfortable with change and drive for CI.
This is an excellent opportunity for an individual to join a world leading organisation and progress your career in Customer Service. Salary package on offer is dependent on skills and experience of the right individual. This role is a 6 month fixed term position based in Moorabbin, VIC.