Personal Banking Consultant

Summary about this job

Detail information about job Personal Banking Consultant. Terms and conditions vacancy

• Rotational roster, Monday to Sunday 7am to 11pm
• Member-focused role
• Career development

• Rotational roster, Monday to Sunday 7am to 11pm
• Recently renovated Brisbane CBD offices, close to transport and shops

Bring your previous contact centre experience to our bank division and work in a positive and supportive environment with great opportunities for career development. This is a full time 12 month contract role with the potential to become permanent. 

About RACQ
RACQ exists to make a positive difference to the lives of our 1.7 million members now and into the future. We embrace the value of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our employees help us innovate, make better business decisions and better serve our members.  We live by our values of generosity of spirit, being of service, inspiring trust and dedication to excellence and have a real sense of pride in what we do.

Join us during an exciting time of growth. Our vision to create a new force in banking for Queenslanders has further broadened our range of products and services which includes roadside assistance, insurance, travel and lifestyle. 

About the Role
To provide exceptional service to the Bank’s members by conducting needs-based sales and service conversations. Responsible for achieving individual KPI’s as directed by the business, including but not limited to” Adherence to schedule, new account openings, lending referrals and call quality.

The successful applicant must be available to work on a rotational roster, Monday to Sunday 7am to 11pm, working a total of 37.50 hours per week. The commencement rate for this role is $47,513 + super and this will increase to $51,645 + super after six months. 

Duties

• Respond to customer enquiries within service level agreements and quality standards set by RACQ Bank
• Ensure the customer experience is in line with RACQ’s Bank strategy
• Perform out-bounding call numbers as requested by the Team Leader and record outcomes
• Escalate complex customer enquiries and/or complaints to Team Leader within service levels and follows up to resolution

Skills & Experience

• Experience in Banking and/or sales or retail environment
• Demonstrate a strong ability to solve problems, perform numerical calculations and interpret data in different situations
• Demonstrate a strong ability to compare information quickly and accurately to ensure quality of work
• General computer and system application skills
• Work well within the team by being supportive and empathetic to others, contributing to the team’s success
• Seek feedback on performance to improve sales results by tracking individual performance
• Ensure knowledge is up-to-date on product specific information (insurance, general banking, credit cards and personal lending), policies, procedures, systems and competitor offerings
• Manages time efficiencies to ensure productivity and delivery levels are met

Benefits

• Free Roadside Assistance and RACQ Insurance discounts
• Be part of a new Bank growth story in Queensland
• Work for an organisation that is always striving to do better and be better
• Be part of a diverse team with a learning culture

How to Apply
Apply directly online and attach your resume and cover letter. Please note, we do not accept third party or emailed applications.

All applicants will be contacted to advise of the outcome of their application. Please keep an eye out for email updates from us. Applicants may be required to complete video interviews, psychometric testing, a health assessment and/or a criminal check. If you have any enquiries not addressed in this advertisement, please email [email protected] and a member of our team will be in touch as soon as possible. 
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