Donation Officer
All vacancies of Australia • Call Centre & Customer Service • Donation Officer
Work for a progressive not-for-profit where you will develop relationships with supporters to grow loyalty & increase revenue. Working 3 days a week.
Summary about this job
Customer Service - Call Centre
Company: Employ
Location: Sydney
Work type: Part Time
Salary: n\a
Phone: +61-3-8681-8175
Fax: +61-3-7114-6049
E-mail: n\a
Site: n\a
Detail information about job Donation Officer. Terms and conditions vacancy
Exciting opportunity to work for a forward thinking not-for-profit where you can add value and make a difference through building strong and quality relationships. Working x 3 days per week (flexible on days)RESPONSIBILITIES:
- Build and maintain quality relationships with supporters - new and existing
- Respond to a range of enquiries and providing a high level of service - change details, tax receipts and more
- Inspire supporters and grow loyalty in order to increase revenue
- Making outbound calls to chase up missing payments, add new cards etc.
- Inputting donations into the database
- Address supporter needs and resolve any issues in a timely manner
- Contribute ideas to improve and streamline processes
SKILLS:
- Demonstrated customer service experience
- High level communication and relationship skills
- Good organisational skills
- Ability to work in a team
- Sound computer skills, especially with MS Office
If you are interested in this opportunity, then hit the apply button.
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