Broker Membership Consultant
Do you enjoy providing outstanding service to telephone based customers? ? Seeking more variety, flexibility or a fresh start? This could be the role
Summary about this job
Customer Service - Call Centre
Company: Connective Broker Services
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-3415-1771
Fax: +61-7-7654-9159
E-mail: n\a
Site: n\a
Detail information about job Broker Membership Consultant. Terms and conditions vacancy
- Telephone based - warm inbound / outbound leads
- Permanent, full-time role
- Join our dynamic team based in our funky CBD offices
The Business
Connective is one of Australia's most innovative mortgage aggregators and the preferred choice for leading mortgage brokers. We are looking for a customer focused Broker Membership Consultant to join our team and help support our members in their success.
The Role
This busy role is focused on servicing warm, inbound and outbound calls across 2 key audiences:
- B to B: Outbound calls to potential customers (brokers) to book appointments for our Sales team
- B to C: Answer inbound enquiries, qualify prospective leads through outbound calls and liaise with our nationwide mortgage brokers to book sales appointments for them
Your responsibilities will include:
- Answering incoming calls from our direct response advertising
- Conducting outbound lead generation calls
- Managing and coordinating diaries and arranging appointments
- Database management: ownership of leads through the sales process and maintaining records
- Coordinating internal and external correspondence and manage all potential customer requests
The Person
Your strong experience and success in telephone support roles (both inbound and outbound) will see you excel in this role. In addition, you also possess:
- The ability to build rapport quickly by phone
- Database management experience (Salesforce or similar)
- Outstanding interpersonal and communication skills
- High attention to detail and an inherent drive to achieve results
- Technological aptitude and be IT savvy
- Experience within the mortgage broking or home loan industry (highly advantageous)
The Benefits
In return for your exceptional performance, you will be rewarded with:
- A fresh and dynamic culture in our central, relaxed and fun office
- An array of benefits such as flexible work arrangements, progressive leave policies (such as a day off on your birthday), employee recognition and professional development programs.
- Fun and social atmosphere within a supportive team culture
- An excellent remuneration package
To Apply
If you're seeking a new challenge and are motivated to develop your career with a fast growing and successful organisation, then this is the opportunity you've been waiting for!