Care Coordinator
Care Choice is currently seeking several care coordinators to join their rapidly expanding team.
Summary about this job
Customer Service - Call Centre
Company: CARECHOICE
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-7406-6735
Fax: +61-3-9217-2599
E-mail: n\a
Site: n\a
Detail information about job Care Coordinator. Terms and conditions vacancy
The Company
CareChoice is a registered NDIS provider and a quality certified, award-winning Community Services organisation that specialises in attendant care supports to the Disability and Youth Welfare sector.
We work in close partnership with our clients to provide them with the right staff, on time, every time. We are passionate about ensuring high quality service and genuinely care about the results for both clients and our care workforce.
As a result of unprecedented growth we are now seeking an experienced Care Coordinators to join our amazing team.
The Role
These position are full time and will require you to work Monday to Friday. We have two positions on offer 2pm - 10pm or 9 am - 5 pm. As a Senior Care Coordinator you will be required to manage the delivery of disability and child protection services in line with client care requirements and preferences. You will be responsible for managing and prioritizing a high volume of inbound and outbound calls. You will be the primary point of contact for our support staff and clients, responsible for building rapport and engaging with and rostering our casual workforce. You will also be the point of escalation for any immediate crisis situations and liaise with; clients, emergency services, child protection and support workers to achieve optimum outcomes. This is a fast-paced environment suitable for someone who likes to be challenged throughout their day.
Your Profile
To be successful in this position it is essential you have:
- Previous experience in a similar position within the support worker industry
- Ability to build rapport with clients and effectively communicate with various people from industry organisations
- Experience managing and prioritising high volume inbound/outbound calls
- The ability and maturity to work independently and to also work as part of a team
- Excellent problem-solving skills
- The ability to multi task
- Excellent written and communication skills
- Excellent computer literacy and high level of administration skills
- Current police check
- Current drivers license
It is highly desirable that you have your own transport and parking will be provided.
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Daniel Benton on , quoting Ref No. 817015.