Sales & Customer Service Coordinator
Are you driven to provide positive customer experiences and coordinate outcomes? Apply now join this industry leader construction materials!
Summary about this job
Customer Service - Call Centre
Company: Boral Ltd
Location: Newcastle, Maitland & Hunter
Work type: Full Time
Salary: n\a
Phone: +61-8-4324-2146
Fax: +61-2-7985-8420
E-mail: n\a
Site: n\a
Detail information about job Sales & Customer Service Coordinator. Terms and conditions vacancy
Boral’s Northern NSW Sales & Customer Service Centre has an opportunity for a Sales & Customer Service Coordinator to be based in our Sandgate Office located just outside Newcastle.
In this role, you will be working within a high energy team environment where performance, quality and fun are paramount to providing superior customer service and achieving outstanding results.
About the role:
- Receive telephone orders from Boral customers, both new and existing, and enter them into our systems in a precise and agile manner
- Understand production capabilities of the Boral plant and truck network and negotiate a mutually agreed supply arrangement with the customer and apply the most cost effective solution
- Monitor progress of deliveries and provide delivery status information to the customer.
- Provide product information and build professional relationships with customers
About you:
- Previous experience in a call centre environment will be required for this position
- Exceptional communication skills (especially telephone manner) to identify and resolve customer issues and capture customer orders with the high accuracy
- Knowledge of construction materials and industry is highly desirable
- Enthusiastic customer focused individual
- Computer savvy (training provided on Boral systems)
- Proven ability to learn and meet the challenges of an ever changing environment
- Self-motivated with the ability to work in a team environment
We value your abilities and reward results that drive business success. We share goals and celebrate individual and team success and provide a working environment that is safe, supportive and dynamic with a clear focus on continually encouraging and developing its people.
Hours of the role are rostered with shifts varying to cover the phones between 6am and 5pm Monday to Friday and working every second Saturday from 6am to 12pm.
Are you driven to provide positive customer experiences and coordinate efficient outcomes? Boral welcomes your application, press APPLY!