Customer Care Specialist

Summary about this job

Detail information about job Customer Care Specialist. Terms and conditions vacancy

• Fantastic career development opportunities
• Fun, innovative & dynamic team environment
• Convenient Sydney CBD location

Customer Care Specialist ING

At ING we are united by our purpose to help our customers get ahead. We dream big, making positive differences in the lives of our customers through innovative technology and simple banking. And the fact that we're Australia's Most Recommended Bank makes us smile a thousand smiles. It is a genuine honour and a privilege.

Being an online digital bank, you will play the important role of being the voice of ING! You will be the first point of contact for our customers, helping them by understanding their needs and providing accurate information about ING products and services. You will also be on the lookout for opportunities to upsell and cross-sell, all whilst providing award-winning customer service!

So what does it take to be a Customer Care Specialist?

• Ability to hold great conversations
• Passion for problem solving
• Knows how to have fun at work
• Great eye for detail
• Intermediate computer skills with the ability to pick up new technologies quickly
• Excellent verbal and written communication skills
• Understanding of how to be efficient and effective at work
• Puts customers at the heart of everything they do

ING operate a 365 days a year, 7 days a week contact centre. This role will work on a rotational roster to support business needs.

• 10 x 7.25 hour shifts per fortnight - 36.25 hours per week
• Currently shifts rotate between 2 shift bands with a requirement to work some Saturdays

• We have multiple vacancies starting 7th of August 2018

• At our Sydney CBD Head Office - Margaret Street

• Competitive base salary, and annual staff bonus (late shifts and weekends also attract penalty rates).

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.

Sound like the kind of place you’d feel at home? We’d love to hear from you by clicking the apply button!

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)