Support Services Officer - Claims Consultant / Call Centre
Experienced senior claims consultant/call centre superstar. Manage insurance claims for nationwide hail repairer. Great culture / career advancement.
Summary about this job
Management & Support
Company: Action Smart Group
Location: Gold Coast
Work type: Full Time
Salary: n\a
Phone: +61-3-7703-6221
Fax: +61-3-5970-8394
E-mail: n\a
Site: n\a
Detail information about job Support Services Officer - Claims Consultant / Call Centre. Terms and conditions vacancy
Action Smart Group have established a reputation among insurers and industry as a national market leader and are continuing to expand rapidly after another year of financial growth.
We are seeking an experienced claims management / customer service super star with capability to lead a call centre when required. In our fast paced and high energy environment, you will provide and promote a strong service culture, responding to customer claims, enquiries and complaints and contributing to our storm response activities. The ideal candidate will have excellent interpersonal skills including strong conflict management resolution, ability to work in a team environment and exposure to and experience in supervising/coordinating a call centre.
The Role:
Reporting to the Group Support Services Manager, your duties will include but won’t be limited to:
- Manage assigned insurance claims including liaising with clients, suppliers, assessors and repairers to coordinate claim resolution
- Maintain, and support/train other personnel, in our claims management database across estimating, reporting, invoicing, scheduling and production functions
- Prepare reporting for, and participate in, operations meetings
- Coordinate supplier tenders, order and track parts, and maintain supplier relationships
- Deliver storm response activities including assistance with mobilisation, site set up and assessments (travel involved)
Selection Criteria:
- Ability to deliver professional and efficient service to customers, suppliers and other stakeholders
- Efficient and accurate data entry and maintenance of claims database
- Ability to communicate effectively and show initiative and enterprise
- Ability to manage multiple priorities and meet required time frames
- Experience with claims management databases (vehicle repairer desirable but not essential)
- Ability to travel at short notice
Job Offer:
- Full time, Monday to Friday
- Excellent remuneration
- Modern office in Ormeau, offering access to the M1 and ample free parking
Action Smart Group recognises our success is a credit to our talented people and strives to create a superior work environment offering professional development and progression opportunities. Please tell us how your skills and experience meet the selection criteria in a brief cover letter and submit your application including a CV by clicking the ‘Apply’ button below.