Finance Customer Service Officer (Fixed Term Contract)
Join the St John Ambulance Finance Department and work with the team to liaise, communicate and negotiate settlements for any outstanding debt.
Summary about this job
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Company: St John Ambulance WA
Location: Perth
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-5587-3956
Fax: +61-8-7396-9705
E-mail: n\a
Site: n\a
Detail information about job Finance Customer Service Officer (Fixed Term Contract). Terms and conditions vacancy
- 6 month contract
- Free onsite parking
- Corporate uniform provided
Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?
At St John, Western Australia’s ambulance service, we pride ourselves on our humanitarian work helping to make our state a safer, more resilient place. Our mission is for an inclusive organisational culture to provide an environment in which all people feel respected, valued and welcomed.
A job to be proud of:
We currently have a 6 month fixed term Finance Customer Service Officer opportunity in our Finance Department. You will liaise and communicate with debtors to ensure that the maximum amount of overdue debt is collected for St John Ambulance within the framework of the organisation’s policy.
What you’ll do:
- Take inbound and make outbound calls to negotiate settlement and suitable payment arrangements to finalise outstanding debt
- Make satisfactory arrangements for the payment of outstanding accounts to best meet the customer needs and St John’s debt collection requirements
- Provide support, advice, and assistance on general queries from employees and customers in line with Policies, Procedures, and relevant Legislation to maintain consistent service
- Record all relevant details of conversations with debtors to facilitate debt collection
- Investigate issues in a timely and appropriate manner in line with policy and in conjunction with the Line Manager, to resolve customer’s complaints and enquires
- Review outstanding debts on a daily basis to prioritise urgent debts
- Locate skip debtors utilising in-house and external search facilities to recover outstanding debt from customers
- Escalate complicated or difficult enquiries/customers to line manager to best facilitate to debt collection process
- Reverse and recharge accounts rejected by Department of Veteran Affairs (DVA) and correct any errors
What you’ll need:
- Excellent customer service skills
- Ability to prioritise and meet deadlines
- Ability to negotiate and liaise with customers
- Intermediate level of competency in Microsoft Office Suites
- Excellent communication skills
- Experience in negotiating and conflict resolution
What’s in it for you?
The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:
- Health and Wellness bonus
- 17.5% leave loading
- Corporate uniform
- Competitive remuneration package
- Salary packaging options
- Free emergency ambulance cover
- Free first aid training
Are you ready to change lives?
To submit your application please select ‘Apply Now’ and include your resume and cover letter. Please outline your skills and experience relating to the above position, including your motivations in applying.
Alternatively, if you have any questions please contact Tansy-May Cosgrove on 08 9334 1426.
Applications close Monday, 23rd July at 4PM
We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.