Customer Service Consultant

Summary about this job

Detail information about job Customer Service Consultant. Terms and conditions vacancy

• New & attractive CBD Office- Walking distance to Southern Cross
• Ongoing training and very real career development opportunities
• Fun, dynamic and diverse team with exceptional employee benefits

We put the customer first in everything we do, join a company with a global reach where you can be the difference. We value integrity with a commitment to building your career as well as encouraging a social and environmental conscience.

Link Group is the largest provider of services in Australia's superannuation fund administration industry, which services the fourth largest pension pool in the world based on funds under management. Link Group's market leading platforms administer financial ownership data for over 2,300 clients globally and drive user engagement through technology.

About the Role:

As our next Customer Service Consultant, you will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert and educator fielding a range of superannuation enquiries, all the while exceeding our customers expectations and being a service superstar.

Within your assigned super fund you will be educating our members, undertaking a range of administrative tasks, all the while leading them onto a successful financial pathway for their retirement!

Our standard hours of operation are currently 8am - 8pm Monday to Friday. Your flexible nature will suit a weekly rotating roster- Best of all NO WEEKEND WORK required!

We are holding interviews ASAP with fortnightly start dates

Skills and experience you will need to excel in this role:

• As a flexible and multi-tasking consultant, you are 100% committed to bringing your best self and positive attitude to the role
• Be a natural communicator who takes pride in understanding customer needs and resolving enquiries over the phone by asking the right questions and sourcing information on multiple computer screens
• Ideally, you will have Contact Centre experience, having worked towards our timely KPIs and First call resolution metrics
• Understand Link Group operates in the Superannuation Industry therefore embracing the challenges and following compliance and policy procedures
• Be looking for a challenging yet fulfilling role in which we will train and coach you to develop your financial services career

In return we will provide you:

• A friendly, supportive and collaborative team environment with great energy
• An initial 4 week training class involving live call simulators
• A diverse and inclusive culture supporting national events- Mother’s Day Classic, Harmony Day, Cancer Council Biggest Morning Tea and more
• Annual salary review and performance bonus
• Employee share registry offerings
• Exciting end of year themed celebrations
• Fresh fruit on every level twice a week and so much more!

Link Group runs a successful and evolving national Corporate Social Responsibility program. Join us in helping those disadvantaged (physically or financially), needing assistance with education, addressing health concerns affecting our society, advancing our Indigenous Australians and migrants and securing our environmental future. Together, we can make positive change locally and internationally.

At Link Group we are proud of our diverse and inclusive workforce and we are committed to providing equal employment opportunities to all candidates.

Applications will only be accepted from candidates that have the appropriate rights to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment.