Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

Lively, Modern & Social Office Environment

Fabulous CBD Location

Endless Staff Benefits
(Platinum Gym Membership, Daily Breakfast & More!)

This is a truly superb opportunity for a passionate Customer Service person to join a successful and highly progressive technology company.  Working as part of a dynamic team, full training will be provided in the specifics of this unique role where you will assist customers with online searching services.  Specifically you will:-

• Answer inbound calls and handle preliminary enquiries; action / re-direct as required
• Support clients with issues relating to online searches and product information
• Maintain up-to-date knowledge of products and services
• Communicate with clients and internal teams promptly, clearly and accurately to ensure the highest standards of service
• Record detailed information for calls requiring further escalation

To be considered for this position you will have a worked in a high volume call centre environment previously (3 months minimum) and be comfortable with working to set KPI's (response time, calls taken/closed etc).  Excellent phone manner along with clear and upbeat verbal communication skills are essential.

There are exceptional career progression opportunities within this business to areas such as Administration, Marketing, Sales & Technical roles and high performers will be recognised and promoted quickly!

The role is available now so end your resume to Coadys today for immediate consideration.

Please note only shortlisted candidates will be contacted.

To review more of Coadys current opportunities visit our website: www.coadys.com.au