Senior Customer Experience Specialist

Summary about this job

Detail information about job Senior Customer Experience Specialist. Terms and conditions vacancy

• Opportunity for career progression!
• Located in the CBD!
• Supportive team environment!

About The Company
  
Celebrating over 18 years of success, our client is regarded as one of Australia fastest growing electronic security companies who remain committed to changing the landscape of the Security Industry throughout the nation. 

Not only is their commitment to the Australian market around providing high-quality, affordable security solutions to both the residential and commercial market, but also to provide the best possible service through a refreshing and proud team that are all about ensuring their customers are safe, sound and secure. 

Uniquely focused on their people and supporting them to succeed, their belief is that their team are the foundation of their company.  With 6 in the office (this person will create the 2nd addition to the customer service team).


  
Why You Want To Work Here
  
Given their belief around the team being the foundation and heart of the company, their investment to the team is second to none. The ongoing support, commitment to continuous improvement and accountability allows for not only a huge difference in your career but also the customers lives.  

They have a fun and positive culture that’s all about teamwork, customer service and truly making a difference. They work hard, love what they do, know how to have fun, celebrate their success.  Some of the perks include: a half day off on your birthday, Foxtel in the lunch room, meditation and team fitness activities!

Enjoy a set roster, and forget the weekend work! You will also be given the tools and continuous support to ensure your personal development is a constant focus.


About You
  
No doubt you have fine-tuned the craft of delivering exceptional customer service skills, and have a sneaky side passion for sales or converting a customer and are now looking for the next step in your career.

Throughout your career, you have progress to either a senior member of the team through handling escalations effortlessly or providing coaching and development to those around you to help them thrive.

You're now at a point in your life where you're thirst for development and progression is at it’s peak, and you are looking for the right small team environment where your strengths can shine and really make a difference.
  
You love working in a small team, and the idea of leadership and teamwork excites you. You also understand it requires lending an extra helping hand when the times get tough.

Finally, you are 100% dedicated to your customers. Your mantra is all about providing the BEST customer experience possible and no enquiry is too big or too small to you.
  
  
About The Role
  
This goal of this rare opportunity is to WOW each customer! Through balancing Customer Service, Administration and Sales Support and you will achieve your goals and add significant value through;
  

• Providing a personal and understanding approach to customers both proactively and reactively
• Managing and resolving escalated calls and creating a win-win solutions
• Identifying and acting on opportunities to up-sell and offer beneficial products
• Proactively re-signing existing customers on new monitoring and maintenance agreements
• Effectively managing the scheduling of new jobs, return visits and routine maintenance checks
• Eventually, coaching and development of new & existing team members

  
  
Selection Criteria
  
Being all about customer relationships and administration, you must have:

• Demonstrable experience in forming strong relationships with customers quickly
• Previous experience handling escalated enquiries and calls
• Strong leadership qualities
• Exceptional attention to detail and accuracy levels
• Team player and willingness to lend a helping hand
• Advanced computer skills
• Strong organisational skills

  
  
What Next
  
Please submit your resume, along with a supporting cover letter highlighting why you are best suited to this opportunity. Candidates whom spend time on their detailed cover letter will be highly regarded.
  
Your career is in your own hands. What are you waiting for?
  
Regretfully and respectfully, only successful candidates will be contacted.