Customer Centre Team Leader

Summary about this job

Detail information about job Customer Centre Team Leader. Terms and conditions vacancy

• Leadership position
• Not for Profit - Values based organisation
• Call Janie de Souza on 0407 276 705

We have an opportunity for an experienced Customer Centre Team Leader to lead the customer services team who are the ‘first point of contact’ for customers on a day to day basis.  Your team provide highest level customer service, problem solve and ideally have the ability to resolve issues at first contact.  You will be able to direct enquires and more complex issues to the appropriate department.

This values-based organisation promotes independence and works to improve the life experience for their service users. They understand the importance of treating all people with respect and dignity. 

 Customer Centre Team Leader Profile:

• Previous related human services customer service experience – strong leadership skills
• Experience with the functional day to day management of a small customer centre
• Knowledge of the aged care environment and associated issues
• Solution focused
• Demonstrated successful customer complaints management
• Internal and external stakeholder management
• Create and maintain a harmonious workplace culture
• Lead by positive example
• Be the key contact point for your team, ensuring they feel supported and have access to the information they require to perform their role effectively.
• Lead and coordinate the teams’ day to day activities
• Roster management
• Develop, implement and improve algorithms to address staff and customer queries
• Team education & training
• Develop and maintain the CSO education and training program to support customer service
• Management of the customer management system, ensuring your team is accountable for correct data entry.
• Develop standardised and best practice customer centre workflows and processes
• Ensure your team appropriately manage customer concerns

Qualifications & Skills

• Tertiary Qualifications in Human Services, Health, Allied Health or similar Marketing credentials – highly regarded
• Proven proficiency in the use and application of Microsoft Office and client management data bases 

APPLY NOW or call to have a chat with me about this position.  Once we have your application it will also allow me to contact you for future interesting opportunities. 

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Remedy Recruitment understands that finding meaningful work is different for everyone.  Whether you are seeking new beginnings, taking the next step up in your career or simply need support to make a change.

                                                              ‘Alone we can do so little, together we can do so much.’ - Helen Keller

Janie de Souza
Director 

Remedy Recruitment Pty Ltd
P: 0407 276 705

W: www.remedyrecruitment.com.au    www.remedyrecruitm