Contact Center Team Leader
Inspire, motivate & lead a team of 8-10 contact centre operators. Develop your team to provide exceptional service and sales. Manage call escalations.
Summary about this job
Supervisors/Team Leaders
Company: Instant Windscreens
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-8-8397-3375
Fax: +61-8-2166-9162
E-mail: n\a
Site: n\a
Detail information about job Contact Center Team Leader. Terms and conditions vacancy
- Showcase your leadership and coaching skills to develop the Osborne Park contact centre team to deliver an awesome customer experience
- Well known brand who have offered services in Australia & New Zealand for 35 years
- Challenging and exciting role with the opportunity to get involved in new innovations projects and continuous improvement efforts
ABOUT INSTANT WINDSCREENS
Instant Windscreens & Tinting is now recognised as Australasia’s largest independent fitting business serving customers 24 hours a day, 7 days a week.
Established in 1983 Instant Windscreens & Tinting has grown from strength to strength by maintaining the highest standard of service and quality assured supply and fitting.
With going on 40 branches across Australia and New Zealand and over 150 staff across 2 countries, Instant Windscreens is a well-known multi-national brand with a focus on delivering exceptional services to our customers.
ABOUT THE ROLE
We provide sales and support for both Australia and New Zealand and being a 24/7 operation, the successful candidate may need to be flexible in working hours based on business needs. You will need to be an enthusiastic and committed individual with a can do attitude. You will also need to be resourceful and able to complete tasks independently as you will work with the Contact Centre & Communications Manager to manage staff in both Australia and New Zealand. The right candidate will also have a proven ability to lead by example and willingness to go the extra mile for team success.
Some of the key duties of the role are:
- Coordinate the day to day activities of the team ensuring the delivering of excellence in sales and customer service to customers
- Monitor and take action to ensure the delivery of service levels both in conjunction with the Contact Centre & Communications manager and also autonomously
- Monitor, coach and train both existing and new staff across Australia and New Zealand to continuously and consistently deliver a high level of quality and customer satisfaction
WHAT WE ARE LOOKING FOR
- Ability to meet targets
- Excellent communication skills
- Excellent computer literacy
- Excellence in providing customer service
- Moderate to excellent Microsoft excel skills
- Experience with leading/supervising/coaching staff in a customer service environment
- Sound skill in investigation, analysis and problem solving
- Excellence in interpersonal communication/liaison
- At least 2 years experience in previous leadership roles (preferably within a contact centre)
WHAT WE WILL PROVIDE
- Comprehensive training on systems, sales & products.
- An Attractive salary package
- Further development opportunities
HOW TO APPLY
Click the APPLY button and include your resume and cover letter.