Retention Agent

Summary about this job

Detail information about job Retention Agent. Terms and conditions vacancy

Freedom Insurance Pty Ltd is an Australian-based specialist risk insurance business that was established in 2009 to market a range of life insurance products direct to consumers through its call centre. Freedom Insurance's objective is to provide customers with convenient access to affordable life insurance protection and is part of the Freedom Insurance Group.
An exciting opportunity has become available for a driven Retention Sales Agent to join our growing Retention team and contribute to the growing success of a thriving company. This is a key role which will see you effectively addressing customer enquiries and assisting in the retention of their policies by offering them alternative options.

Your Responsibilities will include:

• Strong focus on Customer Retention, retaining client relationships using objection handling techniques whilst achieving KPIs.
• Confidently communicate information on all products
• Read from scripts and adhere to all Quality Assurance and Compliance business rules
• The use of all system database functions fluently whilst on customer calls
• Build rapport and provide exceptional customer service and solutions
• Understand and address issues raised by customers and offer solutions to suit customer needs in line with the business
• Have an empathetic nature towards customers combined with the ability to address and defuse customer complaints

  
To be Successful in this role, you will require the following:

• Prior call centre experience is desired in a retention / customer service/ Claims environment
• Excellent communication skills, great phone manner and strong negotiation skills
• Excellent Attention to detail and exceptional time management
• Highly developed problem-solving skills
• Positive, pro-active and highly motivated approach to work
• Ability to work autonomously in a fast-paced environment
• Highly motivated and proven track record of exceeding KPI's
• High level of computer literacy
• Permanent Australian Resident with full working rights

  
We are looking for driven and motivated retention agents who have developed effective conflict resolution and negotiation skills who want to join a growing ASX listed company and make a difference in an integral part of the business. Freedom insurance is offering a competitive base package + uncapped commissions and career progression. We offer full training and support to all our employees and have an extremely positive and rewarding culture. If you have any questions or would like to discuss the role in more detail, please contact Angy Iskander on 0405 310 322 or alternatively, apply via the link below.