Inbound Calls - Intake Team Member
Fast growing exciting business helping others and providing high level EAP services and support to HR managers of our clients
Summary about this job
Customer Service - Call Centre
Company: Acacia Connection
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-3407-9370
Fax: +61-3-9435-6963
E-mail: n\a
Site: n\a
Detail information about job Inbound Calls - Intake Team Member. Terms and conditions vacancy
- Above award wages, immediate start
- Fun, fast growing EAP and Psychology business, Professional team
- Great conditions South Brisbane Location (walk to Bus/Train)
Acacia Connection EAP specialises in providing industry-leading Employee Assistance Programs to companies across Australia and Internationally.
Our organisation supports human resources and management by offering professional psychology and EAP counselling services for the betterment of all employee's well-being.
Due to continued rapid expansion, Acacia Connection EAP is looking for a highly motivated, enthusiastic and hardworking Intake Team Member.
The successful candidate will have strong administration skills and preferably experience in client call operations.
Skills we are seeking
Strong customer service focus
Ability to manage client telephone enquiries
Good understanding of using databases and Microsoft programs
A high level of client empathy and understanding
Self-motivated with the ability to work unsupervised
Professional attitude and friendly phone manner is essential
Positive can do attitude
High level attention to detail
Experience within the Health/HR sectors will be highly regarded
Japanese/Mandarin/similar language capability will be highly regarded as we expand our international footprint
Must be a genuinely caring person, with strong values aligned with our organisation
The Role
General administration duties
Taking client phone calls and organising counselling
sessions for employees of companies we serve.
Working alongside psychology professionals in an exciting and growing business
Providing information to client Human Resource Managers who enquire about our services
Assisting to ensure our documentation maintains ISO9001 accreditation
Managing crucial record keeping and following up on clients and counsellors
Assisting with maintaining our high quality
See our business at www.acaciaconnection.com
Applications without cover letters will not be considered. Please apply through Seek portal only, please do not call or email separately.