Client Service Analyst , GTRF Services

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Detail information about job Client Service Analyst , GTRF Services. Terms and conditions vacancy

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Commercial Banking (CMB) provides universal financial services support to large corporate and institutional clients around the world. Leveraging the strength, scope and expertise of our global banking network, Commercial Banking is positioned as an essential partner to large enterprises seeking to maximize their potential and offers streamlined business access to HSBC’s broad range of market leading banking products and services.

Global Trade and Receivables Finance (GTRF) falls under Commercial Banking. HSBC is the largest trade and receivable finance organisation in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. The bank has been recognised by the industry’s most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GTRF serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.

The role requires you to be a technical expert for the Guarantees business with the ability to liaise directly with external customers, LGA and correspondent banks to resolve issues and negotiate guarantee texts and structures ensuring operational risk is managed appropriately and customer’s expectations are met. You must be organised, a team player, possess a high level of interpersonal skills, accuracy and

Reporting to the Manager Guarantees, GTRF, your key tasks and responsibilities include:

• Reviewing and approving Guarantee and standby letters of credit texts in accordance with FIM, policy requirements, the approved legal guidance, approved delegation and international rules, including liaising with LGA, customers, offshore banks and Relationship Managers. 
• Providing expert guidance and opinion regarding guarantee and standby DC structures, including operational guidance for facility structures to guarantees staff
• Establish and grow relationships with both the internal customers groups and key external customers.
• Provide training and technical support to staff, customers and relationship managers, including attending marketing calls.
• Support the management team to actively grow technical knowledge and expertise including being responsible for the growth of expertise and knowledge within the guarantees team.

To be successful in this role, you will need:

• Good knowledge and experience in GTRF products, operations and systems
• An ability to problem solve independently, analyse and think logically to resolve problems and develop solutions.
• Good understanding of Customer Groups and supporting business initiatives
• Good understanding of Operational Risk related to the underlying GTRF Transactions
• Strong interpersonal, influencing and communication skills
• Strong organizing and time management skills
• Work independently and quickly, with excellent attention to detail and solutions oriented
• Good command of spoken and written English
• Self-motivated with initiatives to take on new and additional responsibilities
• Superior Excel skills and experience in working with varies systems that support the GTRF business including