Senior Analyst, Customer Analytics - Retail Banking

Summary about this job

Detail information about job Senior Analyst, Customer Analytics - Retail Banking. Terms and conditions vacancy

Joining the bank at a time where customer retention and satisfaction is at the forefront of their strategic plan in the retail sector, you will work with the product, finance and marketing teams to ensure they achieve their business and campaign development goals.

You will take the lead on customer portfolio analysis and communicate the results to all the key stakeholders in the group. Specifically you will be focusing on the retail mortgages, credit cards and deposit portfolio's.
Responsibilities include:

• Partnering with the Product, Finance and Marketing leadership teams to segment the customer base and analyse their product portfolios
• Develop analytics projects using statistical modelling techniques to help the business identify profitable customer behaviour and segments
• Demostrate strong consulting skills and define business problems where you can provide the solution
• Analysing the results of campaigns and other strategic marketing activities
• Continual ad hoc and creative analytics (SAS) across large data sets as a result of your investigations
• Working with the off-shore team and rely on their technical expertise for project support and any BAU tasks
• Extensive stakeholder management and consulting

This is a business facing role where you will be able to provide strategic insights to the business and partner with them to drive performance. Strong technical skills are essential, specifically SAS, SQL and Qlikview or a similar data visualisation tool. You will need to be comfortable in working with large data sets and have a genuine interest and curiosity when it comes to its analysis.

If this sounds like the right opportunity for you, please send your resume to [email protected] for consideration.