Customer Service Consultant
Are you passionate about Customer Service and looking for a career with a Top 4 Bank?
Summary about this job
Banking - Retail/Branch
Company: Hays Banking
Location: Melbourne
Work type: Contract/Temp
Salary: $27.55/hr + Super
Phone: +61-2-9478-1739
Fax: +61-7-6269-4966
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant. Terms and conditions vacancy
- Temp to Perm Opportunity | Early August Start Date
- Top 4 Bank | Great South Melbourne Location
- $27.55/hr + Super | Long Term Career Opportunity
Are you passionate about Customer Service and looking for a career with a Top 4 Bank?
Your new company
As an industry leader in financial services, this Top 4 Bank has a strong presence across 34 markets, focusing on core markets in Australia and New Zealand. With the head office located in Melbourne, you will be joining a business that is committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities.
Your new role
Working in a contact centre environment handling inbound calls from customers, you will provide exceptional levels of customer service whilst complying with banking policy and processes. This is a full time role, and you must be available to work between the hours of 8am-8pm Monday to Friday on a rotating roster. You will assist the customer with a range of queries, and use your knowledge of a variety of banking products to provide information to them in a clear and concise manner. You will use multiple systems to source and log information, and be a team player whilst also working towards individual goals.
What you'll need to succeed
You will have great communication skills and possess a genuine interest in helping the customer. You will also have strong eye for detail, and be able to think outside the box in order to resolve any enquiries. Previous experience in a customer service role is mandatory, and experience in a call centre environment or target driven role would be advantageous.
What you'll get in return
12 weeks of industry leading training, provided by leaders that are passionate in helping others in achieving their career goals. This bank has a clear progression path and this role is a very exciting opportunity for someone looking to build a successful career for themselves. This is a genuine temp to perm opportunity and provided you perform well, the bank will look to make you permanent. Once permanent, the bank also offers great internal mobility for employees with career aspirations in a specialised area.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV to [email protected]. Only candidates with full working rights in Australia (no restrictions) who can successfully pass a background check need to apply.