Account Manager, Federal Government practice - Canberra

Summary about this job

Detail information about job Account Manager, Federal Government practice - Canberra. Terms and conditions vacancy

• Help us build a better working world
• Work in a supportive environment based on trust
• Gain hands on best practice experience

You like to achieve and you also like a challenge. Continuing your career with us will provide you with the opportunity to work with some of the world's leading organisations, helping them perform better in a rapidly changing environment.

Oceania Markets is at the heart of EY’s ambitious growth strategy in driving better commercial outcomes to grow EY. The team is responsible for working with our clients and EY colleagues to maintain and improve EY’s brand, develop new and innovative ways of addressing and connecting with client issues as well as to identify and coach new revenue opportunities. 

The Account Manager proactively manages their accounts, staying abreast of all account activity and working closely with the Client Service Partners (CSP), Account Directors (AD) and the broader account teams to develop and manage relevant activities to create an integrated, client-focused account team.  The role provides both strategic and administrative support to the AD and CSP so they are better able to conduct business development and client service activities, support the execution of go-to-market business development and marketing strategies, and maintain a high standard of account hygiene.

Your key responsibilities
You will support AD and Global CSPs to drive strategic account growth, acting as the central point for coordination of all information and administration related to the account. You will coordinate strategic relationship building activities on our accounts, including account team meetings, and management of relationship maps. You will be responsible for managing a central email box for client enquiries and tender requests/submissions. You will maintain account plans and regularly review against established milestones and targets, and ensure follow up on action items by tracking progress against deadlines. You will utilise global account management and reporting tools to maintain processes for the account.
 
Skills and attributes for success

• Encourage others to ask critical questions and share their ideas and concerns openly.
• Respond to important issues by clarifying, reinforcing and summarising conversations.
• Contribute to a positive team environment by demonstrating consistent commitment and optimism toward work challenges.
• Translate organisational goals into individual and team goals.
• Identify problems and opportunities in relation to relevant EY policies and procedures and any relevant professional codes of conduct.
• Show a sense of urgency in responding to clients’ needs by promptly responding to all queries/concerns while adhering to EY policy.
• Build positive relationships with internal professionals and key client purchasing personnel by demonstrating integrity and genuineness.
• Clarify roles and responsibilities collaboratively with team members to improve their level of commitment and alignment with requirements.
• Plan and participate in team meetings that foster open participation and focus on specific outcomes.

• Approximately 2-3 years of relevant experience; previous Executive Assistant, Marketing Coordinator or Project Manager experience is required
• Previous experience working within or with Government
• Australian citizen, capable of securing a Baseline Australian Government security clearance
• Strong organisational skills and attention to detail
• Excellent written, verbal, oral and presentation skills
• Ability to manage multiple priorities simultaneously
• Good analytical skills in manipulating spreadsheets and databases with ability to take many forms of data and present reports suitable for trend and financial analysis
• MS Office Suite intermediate

We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes. 

We offer a competitive remuneration package where you’ll be rewarded based on your performance and the value you bring. Our Total Rewards package includes support for flexible working, career development, and an extensive range of wellbeing and benefit offerings. We are happy to consider formal and informal flexible working arrangement.  To find out how some of our people are using these arrangements to help them achieve a lifestyle balance, please click here.

EY is an inclusive and equal opportunity employer offering a vast range of internal networks including Unity, our LGBTI network and our Aboriginal and Torres Strait Islander network.  These provide our people with the opportunity to connect across offices and allow us all to embrace and value the diverse society we live within.  We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment. If you have any support or access requirements, we encourage you to advise us at the time of application.

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, knowledge and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.   Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The preferred applicant will be subject to employment screening by EY or by their external third party provider.

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