Customer Service Consultant

Summary about this job

Detail information about job Customer Service Consultant. Terms and conditions vacancy

Toll is a leading provider of integrated logistics services, generating annual consolidated revenue of AU$8.8 billion and operating an extensive network of over 700+ sites throughout more than 45 countries across the world. As Toll continues to experience exceptional growth locally and internationally, we seek to recruit professional & passionate people who are keen to see their career grow with the business.

The Role

Reporting to the Call Centre Team Leader, the Customer Service Consultant’s focus is to assist customers with their relocation enquiries, action them as required and/or direct them to the appropriate Toll Transitions contacts.

You will be responsible for

• Management of inbound and outbound service calls
• Liaison with internal teams and communication of information
• Collating any required administration to internal and external contacts
• Liaison with providers and suppliers regarding customer or business requirements
• Working with the Transition Consultant and the Transition Manager
• Maintenance of relationships during the relocation process

Benefits of the position

• Professional and modern environment
• Monday to Friday (Rotating roster - majority within business hours)
• Ongoing to permanent opportunities

About You: As the successful candidate, you will have the ability to manage challenging situations, adapt your approach to suit your audience and have high personal standards of honesty and integrity. Your background and skills would include:

• Current customer call centre experience
• Exposure to the Insurance, Banking and or Relocations/Removals industry
• Proven experience with customer data bases and managing information
• Ability to work in a fast paced, activity driven environment
• Experience in an environment requiring empathy and patience
• High level ability to build and manage internal and external relationships
• An advanced level of data entry skills

This is a fantastic opportunity to join a large team in a modern and professional office environment.

The role involves a rotating roster (mostly around business hours Monday to Friday) but would require you to work alternative hours.

Toll Transitions is part of the Toll Group of companies. The company is regarded as one of Australia’s leading end to end relocation management specialists, operating for 70 years. Each year they manage over 27,000 relocations and 24,000 removals on behalf of more than 270 government and corporate organisations. Their focus is to manage seamless employee relocations.

With a presence in all capital cities and major regional locations in Australia, together with an extensive global network, Toll Transitions offer our end-to-end relocation management services within Australia and internationally. They are the industry experts at partnering with their clients to add maximum value to each relocation and experience.

Toll People are Australia’s most recognised provider of Supply Chain, Logistics, Transport and Warehouse staff. Whilst we service the Toll Group, we also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment to flexible labour and award-winning training and development programs.

For further information contact: 07 3137 5111

Note: We will not accept unsolicited CVs from recruitment agencies/third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.