Accounts Receivable and Franchise Accountant Supervisor

Summary about this job

Detail information about job Accounts Receivable and Franchise Accountant Supervisor. Terms and conditions vacancy

The OTC Supervisor role is responsible for the direction, execution and performance of the Franchise accounting functions as well as Account Receivable. In this role, you will be responsible for the OTC team (3 direct reports) and play a key role working with our franchisees.

A successful OTC Supervisor will have strong technical expertise within Order to Cash as well as a broad knowledge of other functional areas within Finance. You will have a strong ability to solve unique and complex problems impacting the business in relation to Order to Cash and be skilled in building strong relationships based on mutual respect and trust. The ability to think proactively, identify potential future problems and develop methods to address current and future customer needs with a positive “can-do” attitude will be essential for success.

Key Responsibilities and Tasks of this Role

Overall

• Provide leadership and direction to the OTC team, including setting goals and career development plans, and staff reviews
• Manage the Franchise direct debit process, including complex calculations for rent, rebates and charge-outs
• Validation of calculation models that can vary month to month, dependent on current promotions
• Escalation point for any Franchise queries regarding monthly charges
• Achievement and delivery of specific goals and operational performance metrics and measures, including assessing overall and individual achievement of service expectations and customer satisfaction
• Effective resolution of queries/quality of advice.  Regularly gather feedback from internal and external customers’ and proactively manage issue resolution in order to resolve escalated items
• Handle a range of often complex tasks, providing information and processing/reconciling data
• Accountable for driving specific projects related to OTC, working to deliver added value by scoping out business requirements for all related projects
• Coordinate with internal and external compliance to facilitate periodic audits and monitor and ensure completion of any corrective action required
• Review store checklists and direct debits including but not limited to openings and closings, claims, rent and cash flows
• Perform AR activities including conducting a review of AR activities and providing feedback to team as well as adjust provision accounts such as provision for doubtful debts.
• Perform monthly and quarterly reconciliations and reporting
• Participate in quarterly OTC Global Process Council meetings and periodic meetings with counterparts in other regions globally.

Compliance & Reporting

• Demonstrate in depth knowledge of processes and procedures relevant to the function and take a proactive role in improving efficiency.  Plan and conduct best practice, improvement and review sessions with key clients and stakeholders.
• Conduct regular risk assessments of all aspects of service.  Identify known and potential risks and develop risk mitigation plans
• Review general ledger records for OTC finance functions
• Ensure that the team is appropriately trained on existing and new processes and procedures
• Review SOX related activities, prepare monthly bank rec file notes, ensure confirmation of SOX control version and update SOX certification
• Ensure all reports are performed accurately and on time. These reports include quarterly profitability recap report, monthly risk report, quarterly US balance sheet tool and security deposit report.

Success Profile - Behaviours

A successful OTC Supervisor will:

• Be a clear and confident communicator who has a great phone manner. You will have strong written and verbal communication skills with the ability to adjust language to meet the needs of the audience.
• Demonstrate a strong sense of customer focus in effectively leading teams to achieve maximum performance.
• Be able to work under limited direction and demonstrates a high level of initiative.
• Demonstrate strong written and verbal communication skills, a high level of accuracy, and attention to detail.
• Demonstrate strong leadership and organizational skills.
• Enjoy working under pressure in a fast-paced environment with the ability to remain calm under pressure.
• Be strong in building and maintaining effective relationships with internal and external stakeholders.
• Be known and trusted for knowledge and expertise.
• Provide and accept constructive feedback to help team and self to develop and improve.
• Be self-motivated and proactive in re-empting problems and developing solutions.
• Provide direction and support for the team including allocating of KPI’s that align with overall team objectives.
• Demonstrate analytical thinking and a detail oriented approach.
• Enjoy a hands-on approach to performing work and leading a team.
• Have a proven track record for driving process efficiencies and problem solving.
• Ethical and responsible, understands and adheres to McDonald’s Standards of Business Conduct always

Other Criteria

• Prior experience in a Shared Service/ Global Business Service model will be highly advantageous but not essential
• Bachelor’s Degree in Finance or Accounting or relevant equivalent qualifications will be highly advantageous
• Minimum 2 years demonstrated experience supervising an Accounts Receivable or Assistant Accounting team will be highly advantageous
• Studying or completed CPA/CA will be highly regarded

If this sounds like the role for you, please send your CV and application to Laura Saunders ([email protected]) by close of business Monday 23rd July 2018.

This is a full time position located at our Thornleigh Office.

Please note only successful applicants will be contacted