Account Manager / Customer Success Specialist

Summary about this job

Detail information about job Account Manager / Customer Success Specialist. Terms and conditions vacancy

Company

This organisation is a cloud based software business, working within the travel industry. Building software products to support the efficiency and growth of small to medium sized businesses.

Founded approximately 8 years ago, they have had several rounds of funding and steady growth over the years. This has accelerated in the past 2 years, with the doubling of employee numbers and setting up an office in the USA in 2017.

Position Summary

As a Customer Success Specialist you will work closely with internal teams to ensure an excellent customer experience while using their software products. You will be the first point of contact with customers post sale, coordinating training sessions, providing basic product support and problem solving any issues.

Day to day role:

• Both inbound and outbound calling to existing customer
• Coordinate training sessions
• Handling basic support enquiries - if needed handing over to Technical Support team
• Providing customers with regularly check-ups
• Ensuring customers are using the product to it's fullest

You: 

• 1 year + Customer Service experience
• Telephone experience ideal (both inbound and outbound)
• An interest in the software/technology industry
• Interpersonal skills - attitude and enthusiasm is absolute key in this role 
• Fluent communication skills
• Problem solving skills with strong business acumen
• A customer centric approach
• YOU MUST HAVE PR/CITIZENSHIP to apply for this role 

Benefits:

• Regular company activity days (in past have included skydiving, helicopter rides, kayaking tours, etc.)
• Fast tracked career progression into different areas of the business 
• Competitive salary

If this sounds like you, please apply now for a quick response!