Client Service Representative

Summary about this job

Detail information about job Client Service Representative. Terms and conditions vacancy

Drawing on the strengths of Quintiles and IMS Health, IQVIA is creating the next generation of healthcare information and clinical development. Our new solutions combine world-class clinical research and data-driven insights to offer clients more precise and predictable paths to product approval.

IQVIA is a leading global information and technology services company providing clients in the healthcare industry with comprehensive solutions to measure and improve their performance.  Supporting our clients and ensuring they get the best value out of our services is our priority. 

We are looking for a Client Service Representative to be part of our Client Response team, ensuring client support needs are met.

Responsibilities:

• Partners with the Account Manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables
• Assists the Account Manager to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact
• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision
• Maintains effective internal communications with Sales, Production and Tech support to keep all apprised on activities with the client
• Owns and manages all support requests raised by the client, monitoring all raised requests and ensuring the tickets are allocated to the appropriate internal team and the client is regularly updated on progress
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality
• Researches, analyses and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market
• May conduct product/services and process training for clients and other employees. 
• May conduct service meetings at client sites

Competencies/Skills/Abilities:

• Bachelor’s degree in Science or related discipline (or equivalent) and a minimum of two (2) years of related work experience required
• Broad knowledge of the Pharmaceutical industry 
• Exceptional analytical skills, demonstrated by the ability to solve problems and communicate solutions
• Ability to use tools/BI platforms to analyze data and address client queries
• Broad knowledge of the concepts, practices and procedures of the client service representative field
• High levels of initiative and ability to multitask
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Meeting facilitation, presentation and training experience preferred
• Knowledge of IQVIA products/business or previous Pharma experience preferred

We know that meaningful results require not only the right approach but also the right people.

Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Please note:
Only candidates with full Australian working rights will be contacted