Customer Service Operator
Opportunity for professional and energetic Customer Service Operator to be trained in providing technical support.
Summary about this job
Sales Coordinators
Company: Astrum
Location: Sydney
Work type: Full Time
Salary: $50k - $55k p.a. + superannuation
Phone: +61-7-8825-1703
Fax: +61-3-5802-1663
E-mail: n\a
Site: n\a
Detail information about job Customer Service Operator. Terms and conditions vacancy
- Great opportunity to step into a training sales support role
- Excellent corporate and professional working environment
- Sales incentive bonuses available
About The Company
Represented in almost 200 countries, this US multinational is a market leader and recognised as one of the largest and most successful technology based companies in the world, servicing a range of industries including mining, oil & gas, commercial, healthcare, government and defense. They are renowned for their world class performance, R&D innovation and customer service excellence with a longstanding legacy of best practice safety, ethics and outstanding employee support.
About The Role
Our client is looking to build a high performance team that thrives on delivering results, who are proactive, ambitious and driven with a flair for customer service. We have an immediate opportunity for professional and energetic Customer Service Operator to join their team and be trained in providing technical support and shadow the manager with a view to take on leadership responsibilities.
Duties
- Resolve escalated client calls regarding technical support
- Maintain excel reporting
- Review and improve processes and procedures
- Assist with inbound calls during busy times
This Package Includes
- Real career opportunities to step up into leadership role
- A competitive salary plus bonuses
- Ongoing training and professional career development
- Ability to apply for scholarship after 12 months of employment
- Many other company benefits and corporate discounts
What You Require To Succeed In This Role
- Ability to gain a relevant Security License
- Must be an Australian Citizen or Permanent resident
- Experience with fault finding and technical support (or keen to learn)
- Phone based customer service experience
- Attention to detail
- Ability to maintain accurate and up to date informtion in the database
- Professional communication skills (written, verbal and listening)
- A thirst for knowledge and keen to learn
- Target Driven - focused on achieving personal and team goals
For further information, please contact Julia Withey on 0429590849 in strict confidence, and click on the APPLY button to submit your application.