Software Support Consultant

Summary about this job

Detail information about job Software Support Consultant. Terms and conditions vacancy

• Automation Powerhouse. Dynamic Growing Business. Talented People
• Individual Training & Development Opportunities
• Challenging & Supportive Culture

About us

Swisslog designs, develops and delivers best-in-class automation solutions for forward-thinking hospitals, warehouses and distribution centres. We offer integrated systems and services from a single source – from consulting to design, implementation and lifetime customer service. Behind the company's success are 2 500 employees worldwide, supporting customers in more than 50 countries. Swisslog is part of the KUKA Group, a leading global supplier of intelligent automation solutions.

Our Opportunity

This role is based in Sydney Olympic Park which is within walking distance to public transport and parking stations. Reporting directly to our Head of Software Support, the role is primarily responsible for looking after Swisslog's Warehouse Management Software (WMS) ensuring continued uptime (Business as usual BAU) of our customer's business.  The WMS software is Oracle PL/SQL, Forms and Reports based running on Oracle databases on Unix/Windows servers.

The position

Some of the main responsibilities of the position include:

• Build knowledge in Swisslog WM3 product, which includes domain knowledge, functional and technical expertise.
• Provide remote Software and Application Support (incident Management)  for Swisslog WMS, across customer sites in ANZ region.
• Problem analysis to find root cause of repeat incidents.
• Develop site specific software changes and bug fixes following Swisslog's change management process.
• This position requires the position holder to be on-call on a 24/7 roster, which is shared between all Team members.

The successful person

As the ideal candidate, you will have:

• Strong experience in PL/SQL programming is mandatory.
• Experience in Oracle Forms/Reports, Core Java, Unix shell scripting, Oracle DBA, Linux admin will be well regarded but are not mandatory.
• Good Incident management skills (incident detection and recording, classification and initial support, investigation and analysis, resolution and record, incident closure, incident ownership, monitoring, tracking and communication)
• Analytical mind to identify trends in incidents and identify underlying problems, and ensure problems are resolved in a timely manner
• Experience in change management process, including comprehensive testing of all changes
• Good verbal and written communication.
• A team player attitude and positive outlook.
• Good time management skills for the coordination of multiple tasks.
• Strong commitment to learn & improve technical and domain skills.
• Strong client focus with a can do attitude.
• Willingness and ability to travel, if required locally as well as overseas.
• Must be a citizen or permanent resident.
• Willingness to be on 24x7 standby roster

   

What's in it for you?

At Swisslog we work hard for our customers, yet we recognize the importance of a work life balance and supportive work environment.  To achieve this we have an active health and wellness program. Our people are encouraged to be creative and flexible in their work which stimulates an energetic and dynamic environment. We offer our staff a competitive salary, an individual training and development plan, the opportunity to work in a growing international company and access to our exclusive Employee Benefits program.  Swisslog is a company that truly values its people and if you are a talented Software Support Engineer, then this is an opportunity not to be missed!

Apply today by clicking on the Apply Now button and including an updated CV and a letter of interest, addressing how you meet the essential criteria.

"Our employees deliver solutions. Our solutions deliver results"