Desktop Support Analyst
A unique opportunity to join a growing technology business in the Sydney CBD as a Desktop Support Analyst
Summary about this job
Help Desk & IT Support
Company: Verse Group
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-8042-6883
Fax: +61-3-9769-9396
E-mail: n\a
Site: n\a
Detail information about job Desktop Support Analyst . Terms and conditions vacancy
Verse Group are actively recruiting for an experienced Desktop Support Analyst to join a growing technical team on a permanent basis. As Desktop Support Analyst you will join a rapidly growing technology business to work with internal stakeholders across the country and internationally to ensure all customer issues are resolved in a professional and efficient manner.
As Desktop Support Analyst you will:
- Demonstrate excellent customer service.
- Provide 1st and 2nd level support for hardware, software and operating systems.
- Manage and ensure compliance with agreed SLAs.
- Manage user privileges
- Manage tickets using Jira
- Ensure accurate asset management records and maintained
You will have:
- Excellent customer service skills
- An understanding of the big picture and the initiative to solve problems as they arise
- A strong knowledge of Windows & Mac operating systems.
- A strong knowledge of Google Applications.
- Experience supporting Adobe Creative Cloud
- Experience with a wide range of hardware solutions
- Exposure to IT Asset Management
- Strong experience with both in person and over the phone support environments
- MCSA or ACSP will be highly regarded but not essential
In return you will receive:
- A highly competitive salary package
- Excellent working conditions in a tight knit team environment
- The opportunity to work with an employer of choice
For more information, please get in touch with Josh Hill on 9247 7788 or send an updated CV to [email protected]
SK91255A