Senior Systems Administrator

Summary about this job

Detail information about job Senior Systems Administrator. Terms and conditions vacancy

• Opportunity to join a growing MSP with a great team culture
• Strong focus on customer service and automated proactive support
• Great location, don't get stuck on the M1!

About the business

Phoenix Austec Group was established in 2007 and has been providing high quality IT services to businesses since then, ensuring they get the highest possible return from their IT investment. Our objective is to deliver proactive IT support and Managed IT services to our clients. Our clients range from small single office businesses right through to multi-site companies spanning the eastern coast of the country. With our year on year growth at 30%, we are growing fast and are looking for a new member to join our team.

About the role

Reporting to the IT Operations Manager, the position must:

• Migrate Phoenix Austec Group in-house AD to Azure
• Ensure IT investments are aligned with the direction of the business with a focus on customer service
• Drive automation of the RMM (Connectwise Automate), reducing customer impact and improving customer service
• Provide expert advice and insight into the portfolio of IT services provided.
• Contribute to the implementation and continuous improvement of ITIL based processes in service strategy and service design
• Contribute to the development of a mechanism to evaluate, prioritise and communicate decisions regarding potential business and IT projects
• Managing end user and manager expectations, realigning SLA/KPI's, etc
• Design, implementation and management of SMB ICT/networking infrastructure projects, programs and solutions including voice communication systems and services, storage area networks and network security systems.
• Provide high level administration, design and support of both on premise and cloud (Office365/Azure) technologies
• Deliver Level 2/3 IT Support to a high standard
• Support Active Directory, Group Policy, Powershell Scripting, Windows 2008/2012/2016 server
• Provide technical training to Level 1/2 staff members
• Participate in on-call

Staff holding this position must demonstrate:

• Strong verbal and written communication skills
• Self-motivation - Team player with the ability to work calmly under pressure, to meet tight deadlines and see tasks through to completion with minimal supervision
• Attention to detail as well as a high degree of accuracy in data entry; the ability to ensure that customer requirements are recorded exactly as specified
• Possess high level of organisational skills, can manage own time and tasks to completion
• "Can-do" attitude and leads by example
• Communicates effectively with team – provides clear information/instructions & listens to team effectively
• Communicates effectively with colleagues and management regarding all aspects of customer service

Other roles and responsibilities include but are not limited to:

• Document processes and procedures
• Functional testing of new features prior to user release
• Development of customer self-help content
• Managing and maintaining the system imaging process.
• Exposure to Agile and Lean practices (e.g. stand-ups, effective cards, retros, etc)
• Answering inbound support calls to assist users with access / usage issues (reactive support)
• Proven experience with infrastructure automation and configuration management tooling
• Knowledge and understanding of modern operational awareness (events and telemetry, monitoring, alerting, etc) tools and practices

Benefits and perks

• Opportunity to grow with the business with many training opportunities.
• Great work/life balance.
• Great location in Narre Warren, near Fountain Gate. 

Skills and experience

• 5+ years of systems administration experience in a medium-large sized windows environment. Hands on with Windows server administration (2008, 2012, 2016) across all common roles (AD, DNS, DHCP, Hyper-V)
• 4+ years' technical experience in the field of managed IT services. Direct to customer support in person and via phone / ticketing system.
• 2+ years managing networks. Network device configuration and troubleshooting skills (Routers, Switches and Computers). Hands on Layer 2 Switching and Layer 3 Routing configuration experience. Demonstrable knowledge of Ethernet switching, IP routing, MPLS, VPN and QOS.
• 2+ years' experience in business analysis (gathering and analysing requirements, designing solutions, running customer workshops, documentation, etc.)
• 2+ Years experience managing and configuring Connectwise Automate
• 2+ Years experience with Autotask RMM
   

Certification / Education Requirements:

• University Degree in relevant field.
• Microsoft Certified MCP (Azure exams required)
• AWS Certified Solutions Architect – Associate or similar.
• ITIL v3 Foundation
• Cisco Certified CCNA or CCNP