Solution Development & Support Specialist

Summary about this job

Detail information about job Solution Development & Support Specialist. Terms and conditions vacancy

• Global SAP solution provider in DevOps and Test Automation
• Join our market leading, vibrant technology business that is growing rapidly
• Exciting and varied role working with innovative products and clients

As a market leader in agile and DevOps for SAP, demand for our products continues to grow.  We’re looking for a new solution development & support specialist to join our team and expand our operations and 24x7 support service into the Australia and Asia Pacific region.

We’re an established business with a global customer base and already have a revenue steam and a number of customers in the region.

If you want to join a fast growing, dynamic business, have the chance to travel and are interested in helping customers on their journey to faster, safer, more agile delivery of change in their SAP environments, then read on.

The role:

The role is extremely varied, best suited to someone with a ‘sleeves rolled up’ mentality, an appetite for multi-tasking, team working and the drive to get involved.

Our team is highly customer-focused and the position will see you undertaking a day to day role to develop, test and support software around our certified SAP solutions suite.  It will also involve remotely supporting product installations with customers.  All developers are expected to support your peers with code reviews and constructive feedback.

You will also be responsible for on-site solution implementations and upgrades for our DevOps Toolset for SAP.

Working with customer representatives at many different levels, you will need to be comfortable with both technical subject matter and the ‘bigger picture’ business issues that drive change.

We’re a global business so expect regular travel within Australia and Asia Pacific.

This role will report into the Development and Support Lead which is managed globally out of the London UK office.

Key responsibilities:

• Provide customer support for existing customers and products.  Involves support ticket management, handling, analysis, problem solving and debugging often via remote connection to customer’s SAP systems.  Flexibility to operate outside core business hours where needed
• Design, develop and test product enhancements and bug fixes as per agreed plans and deadlines (using Agile development methodologies)
• Plan and manage technical implementations of software at new customer sites
• Plan and manage software upgrades, configuration and adjustment at existing customer sites
• Act as subject matter expert on the use and configuration of the DevOps Toolset across a variety of business scenarios

What we’re looking for:

The ideal candidate will have at least 5 of years of SAP experience in a technical area and will be a highly motivated self-starter, with plenty of enthusiasm and a willingness to learn. Attitude and aptitude are extremely important.

Our clients cover a range of different industries and are located throughout the world, so travel (sometimes at short notice) is an integral part of the role. The right individual must be flexible and able to manage their time effectively.

Confidence, the ability to influence others and excellent communication skills are all a must.

A summary of the skills and attributes that we’ll are looking for is as follows:

• Excellent customer facing and communication skills
• A passion and interest in developing a career in Agile, DevOps and CI/CD
• A good understanding of the fundamentals of SAP (minimum of 5 years’ experience)
• Works well under pressure, and comfortable working alone when necessary
• Good problem solving and analytical skills
• Confident, highly motivated, self-starter
• Ability to influence others
• Ability to empathize with client issues
• Quick learner – technical as well as business knowledge
• Willing to travel, sometimes at short notice
• Flexibility – work schedule may involve weekend and evening work
• Ability to communicate at a technical as well as business level
• Ability to simplify complex problems and suggest possible solutions
• Good MS office skills

The following technical skills and attributes are also required:

• Strong SAP application development from basic ABAP through advanced technologies
• Excellent analysis and debugging skills
• RFCs/BADIs/BAPIs
• ABAP OO
• Dialog programming
• Report writing using ALV and ABAP lists
• User exits/enhancements
• SAP-centric software product lifecycles
• Relational database design
• Use of structured methodologies in software development lifecycle
• Change management, transports and source code control
• Must have ability to effectively articulate a solution

Other desirable skills include:

• SAP HANA knowledge
• SAP BASIS knowledge
• SAP Web UI development experience (BSP, WebDynpro)
• ABAP Unit
• Test Driven Development (TDD)

What we offer:

• The chance to join a market leading, vibrant technology business that is growing rapidly
• Working with some of the most innovative clients and partners in the world
• Very competitive salary package and annual bonus
• Company pension contribution
• 20 days holiday per year
• The role is Australia based
• Flexible working arrangements

To apply send your CV and a covering note to [email protected]