Identity and Access Management Administrator

Summary about this job

Detail information about job Identity and Access Management Administrator. Terms and conditions vacancy

• Iconic, multi-award winning Australian brand
• Dynamic team culture that fosters growth and development
• Full-time, fixed term for 12 months

As one of Australia’s most innovative and well recognized brands Aussie has been changing the face of home finance for the past 25 years. Our vision is to be the best home loan provider on the planet.

About the opportunity?

We have a 12 month full-time fixed term opportunity available for an Identity and Access Management Administrator to take responsibility for ensuring the day-to-day actioning of user account and access requests for Aussie users and Brokers and Franchisee’s in response to requests for move’s, additions, changes or deletion requests for all key systems. 

You will respond to queries, action service requests, and provide customer updates to requestors. You will also play a key role in delivering service and access requirements to Aussie Home loan users and their associated equipment and applications.

Reporting to our Senior Manager, Workplace Technology you will:

• classify all relevant incidents/service requests received via emails, allocating categorisation & prioritisation codes
• adhere to concise process documentation to complete requests for move, add, change or deletion of access or Aussie Application, in particular active directory
• provide knowledge, process and guidance to the Broker Service Centre providing Level 1 Service Desk for brokers and stores
• deliver continuous improvement on processes, knowledge, systems and self-service capabilities to reduce user incidents and requests.

About you

Our mission at Aussie is to make our customers and our team feel Safe, Smart and Special in all our interactions. We see the importance of recruiting talent aligned to these values and are looking for an Identity and Access Management Administrator who demonstrates:

• relevant experience in an administrative role
• experience in following standard operating procedures
• case management, escalation and customer services recovery skills
• a strong customer focus with attention to detail.

Our culture

At Aussie we value our people and offer a friendly and welcoming place to come each day. Every morning our people are welcomed with a seasonal breakfast, including T2 Tea, and Campos Coffee in Aussie Johns Café. It is a great way to start the day and mingle with people from other departments. Our work environment is Agile, fast paced, and we are open to new ideas and ways of improving ways we work.

In return Aussie values offer:

• a safe, smart and special culture
• fun by enjoying our work and celebrating our success together
• integrity and honesty in all our interactions.

Please note: Applicants must be willing to undergo Employee Due Diligence checks as part of the recruitment process.

If you are interested in this opportunity, please apply now!