Software Support - Inbound Customer Service
Technical Support Tier1, Call Centre role, Supporting clients using cloud-based software, including troubleshooting, service, & account creation.
Summary about this job
Help Desk & IT Support
Company: iVvy Pty Ltd
Location: Gold Coast
Work type: Full Time
Salary: n\a
Phone: +61-2-1978-4886
Fax: +61-8-9996-1218
E-mail: n\a
Site: n\a
Detail information about job Software Support - Inbound Customer Service. Terms and conditions vacancy
iVvy is an internationally recognised software company that has developed Australia's leading Venues & Events Management software. Our mission is to combine our world-class product with amazing technical support ensuring our clients receive the best possible experience.
We are looking for a Tier 1 Technical Support super star with proven experience in the following key areas…
- Outstanding telephone skills with an ability to translate complex technical information in to lay-man's terms.
- Excellent written skills, with an ability to describe technical information clearly.
- Excellent time management and an ability to prioritise.
- A keen eye for detail with the ability to identify and solve problems quickly and efficiently.
- Enjoy dealing with people and a genuine desire to assist them.
- Experience in a technical call centre roll, or the events industry, and/or using event management software.
- A commitment to learning and ongoing personal development
Your role will include (but is not limited to):
- Trouble-shooting technical software related enquiries via phone and email.
- Identifying, trouble-shooting and logging software 'bugs'
- Up-skilling and assisting clients in using our software solutions.
- Cross-selling and up-selling products and services (e.g. Training, Web templates)
- Set up and audit of new clients in iVvy Venue and Events Software
The position is full-time, based in our wonderful Gold Coast location. After an initial training period, the role may require evening/night and weekend work on a roster basis. Salary will be determined on skills and experience but, most importantly, on attitude. We have a fantastic team of software developers, graphic designers, support personnel and marketers and we pride ourselves on our work-hard, play-hard attitude. We really are a unique and fun, but productive office to work in.
So, think you have what it takes to join the iVvy team? Then apply today by clicking the link below…