IT Senior Support Engineer

Summary about this job

Detail information about job IT Senior Support Engineer. Terms and conditions vacancy

Richard Crookes is a leading, family owned and managed Construction Company.  With over 600 staff operating throughout NSW and ACT, we offer services across all sectors up to a value of $300m.

We actively look for talent and potential in all candidates, people who fit the culture and can make a valuable contribution to our team.  A positive, ‘can do’ attitude is vital for success. We choose our staff carefully and are focussed on creating an environment that encourages long tenure. Our people want to grow and develop, and we want to help them do that.

We are looking to recruit an IT Senior Support Engineer responsible for maintaining and delivering a high level of Microsoft and Citrix systems engineering support as well as level 3 escalations from others in the team.

This role is a key member of the team responsible for delivery of IT systems and services to RCC staff by supporting hardware, software, and networks to ensure the highest quality of standards of availability and performance.

This role is a full-time position based at new our head office in GoreHill, Sydney.

Responsibilities will include but not be limited to the following:

• Level 3 escalation support and maintenance of server infrastructure, multi-site network and the Standard Operating Environment
  • Citrix XenDesktop and PVS SOE development
  • VMWare and ESX
  • MS Exchange
  • MS Windows 2008 to current
  • WAN, Router and Switch admin
  • SAN Storage
  • VoIP
  • Office 365
• Technical escalations from Service Desk
• Technical resource for IT projects
• Remote site setup and support
• Excellent communication skills with the ability to translate technical information to non-technical staff
• Strong customer service focus and commitment to continuous improvement of user experience
• Technical training for team members

Preferred qualities/experience to succeed in the role:

• Tertiary qualifications or equivalent industry experience, and vendor certifications
• 5 years' experience in complex IT infrastructure environments including Microsoft, Citrix XenDesktop, Veeam, Zerto, HP, Cisco, 3par, VMWare, and SD-WAN
• Construction industry experience viewed favourably including exposure to Aconex, Buildsoft, Cheops and Autodesk products
• Good time management and prioritisation skills
• Valid Australian drivers licence
• Highly developed troubleshooting and problem solving skills
• Be motivated by a challenging and fast paced work environment

In return we will welcome you into our well respected company that truly invests and values its people.  You will be offered regular training as well as the opportunity to work on a variety of projects.  Salary is commensurate with experience.

Please note: only shortlisted applicants will be contacted.