Technical Support Officer

Summary about this job

Detail information about job Technical Support Officer. Terms and conditions vacancy

At Pacific Aluminium, we are a diverse team of talented, enthusiastic people who foster a culture of inclusion. We are looking for a Team Member with outstanding ability, the hunger and drive to learn new skills and gain lifelong experience as part of a successful and dynamic organisation.

The career opportunities are limitless with Pacific Aluminium. As a subsidiary of Rio Tinto, a global leader in the mining and metals sector, our company operates across six continents in more than 40 countries. Be part of a world of opportunity.

No matter how they may differ, our team members share one thing in common, it is a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. It’s a belief that regardless of how we look, speak or think, we all have something to contribute and it’s this contribution that makes for a great organisation and fulfilling career. As a passionate equal opportunity employer, Pacific Aluminium encourages applications from people of all backgrounds.

We are genuinely involved in the communities where we operate. We hire and buy locally, support local education, social and health programs and lend a hand where it’s needed to community groups.

Our Business:

Pacific Aluminium was established in 2011 as a wholly owned subsidiary of Rio Tinto, with five primary assets in Australia and New Zealand. Our smelting operations include Boyne Smelters in Gladstone, Queensland, Bell Bay Aluminium near Launceston, Tasmania and New Zealand Aluminium Smelters in Invercargill, New Zealand. In addition, Pacific Aluminium is the majority shareholder of Tomago Aluminium, a non-managed site in the Hunter Region in New South Wales and Gladstone Power Station, a non-managed site in Gladstone.

With a total workforce of close to 4,000 employees and contractors, Pacific Aluminium produces in excess of 1.7 million tonnes of aluminium, primarily for export to Asia where our metal is fabricated into essential products for the transport, construction, packaging and electrical industries.

The Corporate Information Technology team forms part of the IT, Business & Production Systems department and leads the alignment between IT and Pacific Aluminium business units & functions with respect to strategies, processes, usage of Pacific Aluminium IT assets. The IT team is responsible for continuous improvement of processes, services performance, practices and costs reductions and drives the coordination, development and improvements of enterprise wide applications, processes, systems and architecture.

Technical Support Officer Opportunity:

We are currently recruiting for a Technical Support Officer position. The role will be located at our Brisbane head office reporting to the Senior Specialist IT. The Technical Support Officer role will be primarily responsible for the technical support of Pacific Aluminium’s Corporate office and the underpinning Desktop technologies, including Voice Services, Data Networks, Mobile devices and applications. The role delivers day to day operational support to users and ensures a professional, effective and timely “Hands On” technical assistance, implementing resolutions to problems in a timely fashion to minimize or avoid operational disruptions. This role will require a high level of customer service, co-operating professionally and effectively with clients and maintaining knowledge of the customer environment, business priorities and support requirements.

Who we are looking for:  

• Excellent customer service skills
• Demonstrated experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products such as MS Office, Internet Explorer and Email, Printers, Mobile Phones and Smart Phones.
• Demonstrated ability to communicate effectively with users, vendors, and co-workers in order to express technical ideas in clear, understandable terms.
• Proven ability to analyse complex problems and resolve them logically.
• Relevant experience in a similar role, preferably within a similar industry, or demonstrated capability to achieve a positive outcome in a short period of time.
• Degree qualified in IT (or similar discipline) and a basic knowledge of Active Directory, Microsoft Exchange & SCCM desirable.
• An energetic, positive and enthusiastic approach with a strong, demonstrated commitment to health and safety.

In return, you will be rewarded with an attractive salary commensurate to your experience together with many other Pacific Aluminium employee benefits. This opportunity is for a team member who is ready to contribute to a dynamic team within an organisation renowned for its world class safety standards and high quality product.