Implementation Developer Support

Summary about this job

Detail information about job Implementation Developer Support. Terms and conditions vacancy

Payment Express is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions to major corporate, banking and SME clients globally. Processing over US$50 Billion worth of transactions per annum, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.

With an impressive global presence, we have offices in Auckland, Los Angeles, London and Sydney. This is an exciting opportunity for a motivated and highly committed Implementation Developer Support person to join our growing organisation in Sydney.

The Implementation Developer Support provides developer expertise and assistance necessary to resolve issues, questions and requests that arise from merchants during integration.

Essential duties and responsibilities include:

• Handling inbound developer support queries via email/phone
• Working with developers on Account2Account
• E-Commerce shopping cart integrations and junior developer tasks (e.g. custom reports & custom style sheets)
• Ideally you will have some experience in two or more of the following technologies: Visual Studio, PHP/HTML/JavaScript/CSS, SQl, C#/ASPX
• A technical test will be part of the interview process to ensure that the successful applicant is appropriate for the role.

Key Objectives:

• Handle inbound developer support queries.
• Resolve issues within set SLAs and provide appropriate follow up to ensure complete customer satisfaction.
• Escalate problems as appropriate.
• Develop modules for E-Commerce shopping cart integrations.
• Support both external customers and internal staff with technical product expertise.
• Handle junior developer tasks as required.
• Review and abide by PCI DSS compliance.

Position Attributes:

• Analysis and technical interpretation skills.
• Ability to take initiative and work in a self-directed environment as well as part of a team.
• A positive, friendly 'can do' attitude.
• Ability to work closely with peers to resolve customer issues.
• A friendly phone manner and great communication skills.

Key Requisites:

• Excellent written and spoken English. 
• 1 - 2 years relevant work experience or a tertiary qualification in IT or Commerce.
• Proven ability to learn new systems, developing knowledge and applying new skills in a high paced environment.
• An outstanding customer focus.
• Strong sense of responsibility and accountability providing exceptional customer support.
• Impeccable attention to detail.
• All applicants must have the legal right to work permanently in Australia.

You will be hungry to learn, love technology and want to be part of a successful and experienced team. Lastly you will have excellent English and hold permanent residency or citizenship in Australia.

We believe in enjoying where you work so as well as a fantastic working environment we also plan regular social events. Payment Express is a multinational organisation which works with you on your career development program, which includes the potential to work across the Payment Express global network.

If you want to work for a technology market leader which supplies global brands and are prepared to be part of this success, apply now!