Service Desk Officer
Service Desk Officer required - Council Organisation - Until February 2019 - 3 days per week
Summary about this job
Help Desk & IT Support
Company: Hays Information Technology
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-1929-2310
Fax: +61-8-4730-3814
E-mail: n\a
Site: n\a
Detail information about job Service Desk Officer. Terms and conditions vacancy
- Great work life balance on offer
- Contract until Feb 2019
- Dynamic environment
Service Desk Officer required - Council Organisation - Until February 2019 - 3 days per week
Your new company
You will be working for a Council organisation based 3 km from Melbourne CBD. They are committed to efficiently and effectively servicing the community to the highest standards, protecting, enhancing and developing the City’s physical and social environment. They require a Service Desk Officer until February 2019.
Your new role
Reporting to the IT Service Delivery Manager you will be working 3 days per week. You will be:
- Ensuring that all Information Technology desktop systems are operating effectively.
- Providing operational and strategic input into the overall management of the branch
- Providing first level network support
- Providing timely feedback on the status of allocated jobs via the Service Desk system
- Proactively and reactively ensuring user equipment is operating effectively
- Logging and following up on all systems errors as reported
- Contributing to the documentation of system and installation procedures
- Ensuring the maintenance of systems security and integrity including user access
What you'll need to succeed
- Previous Service Desk experience would be highly advantageous
- Knowledge of Microsoft Office and Windows 7-10
- General networking troubleshooting abilities
- Ability to remain calm under pressure and work within SLA’s
- Ability to build and maintain relationships with stakeholders and 3rd party’s
- Ability to plan and undertake complex investigatory tasks.
- Highly developed interpersonal, communication and customer service skills
What you'll get in return
- Fantastic work life balance
- Great organisation to work for
- Stable environment
- Inclusive, vibrant culture
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] or call us now 03 8616 8481