Service Desk Support

Summary about this job

Detail information about job Service Desk Support. Terms and conditions vacancy

• Melbourne Based Professional Services Firms
• Level 1 & 2 Help Desk Support roles
• Ongoing Career Development Opportunities

With operations Across Australia, this is a truly successful and dynamic Professional Services firm which services the legal needs of middle and larger sized Australian companies and Australian subsidiaries of global companies. The firm has achieved a prominent position in the legal market through a combination of expert legal groups, industry groups and client teams, together with a positive and collegiate working environment.
  
Working within a pro-active and committed help desk team, your role will be to support the needs of end-users in what is a growing and fast paced business as well as add value through identifying the root causes of helpdesk queries in order to pro-actively reduce overall volume and recurring issues. 
  
Once you have proven yourself in your role on the Helpdesk you will be given the opportunity to assist on a number of strategic projects, meaning the position will appeal to somebody who is committed to developing their career and extending their skill set.
  
Specific duties will include:

• Managing the IT Helpdesk queue and responding to hardware and application related queries in a timely and positive fashion;
• Managing user accounts and creating / disabling accounts as required;
• Allocating telephones and mobile devices to users and managing and resolving connectivity issues;
• Maintaining other hardware (printers, scanners etc).

The preferred candidate profile for this role will be somebody with previous experience of a helpdesk role gained within another law or professional services business. Key to your success in this role will be your ability to provide a high level of customer service in  fast paced environment, and the role will require you to have strong communication skills and the ability to engage with a demanding internal client base.
  
In return, you will be joining a truly dynamic firm with a strong reputation for providing employees with a genuinely collaborative, positive and ethical work environment that actively develops its employs and encourages them to take on greater opportunities. 

Please submit your application via the Apply button.