Helpdesk Engineer
Exciting opportunity to join a growing MSP with opportunities for growth and a great company culture - Monthly incentives and annual team trips!
Summary about this job
Help Desk & IT Support
Company: Clicks IT Recruitment
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-8469-1154
Fax: +61-8-2089-4154
E-mail: n\a
Site: n\a
Detail information about job Helpdesk Engineer. Terms and conditions vacancy
Our client, a medium-sized Managed Service Provider with a reputation for outstanding service and a supportive company culture, are on the lookout for their next Service Desk superstars to be based form their office on the lower-north shore. This is an opportunity to join a growing company that can offer:
- A friendly and supportive work environment
- On-going training and career development support
- Monthly incentives and team nights out
- An annual, all-expenses-paid, team-building weekend away
The Role:
The role of a Helpdesk Technician is to provide remote support via phone, email and remote access for our external clients. Helpdesk Engineers are responsible for responding to our client's initial request and resolving if possible within both the technicians skill set and a suitable timeframe. If the Engineer is not capable of completing the task then it is their responsibility to escalate the issues as per internal escalation procedures to ensure the task is completed to a suitable standard in a timely fashion.
Other duties will include monitoring of daily processes and procedures such as backup monitoring and event monitoring from the monitoring systems in place.
Responsibilities:
- Provide 1st/2nd level remote support to external clients
- Perform daily administrative activities such as checking backups and alerts from the monitoring system
- Perform proactive and reactive tasks for monitored environments
- Complete internal tasks as required
- Produce and maintain helpdesk documentation and other intellectual property of the company
- Efficiently and effectively communicate with clients on a day to day basis regarding the status of their tickets.
- Efficiently document all services in detail within the ticket management system
- Perform regular and ad-hoc system administration services to external clients
- Perform proactive and reactive tasks for monitored environments
- Maintain LAN environments at external client's sites
- Monitor and maintain the computer systems and networks of external clients
- Diagnose hardware/software faults and solve technical problems
- Completing network maintenance procedures on a routine basis for your primary sites
- Maintenance and upkeep of client network documentation
- Monitoring backups, basic data restores and job modifications
- Anti-Virus software management & repairs
Technologies supported in this role:
- Microsoft Windows Server (2003-2012R2)
- Microsoft Exchange (2003-2013)
- Microsoft SQL Maintenance
- Microsoft Office 365
- Backup technologies (StorageCraft, Backup Exec, NT Backup)
- Virtual technologies such as VMware and Hyper-V
- Power protection technologies
- Networking (Firewalls, Routers, Switches Wi-Fi, DNS, DHCP ETC)
- VOIP Telephony Solutions (i.e. Zultys)
- Macintosh workstation environments
- Intel based hardware (Server)
- Intel based hardware (PC)
- Anti-Virus solutions and Virus repair techniques
- Microsoft Windows Workstation (XP-Windows 8.1)
- Microsoft Office Suites (2003-2013)
The successful candidate will have:
- Experience in supporting the majority of technologies mentioned above
- Microsoft Certifications (MCP, MCSA, MCITP, MCSE)
- Previous experience in a client facing or Managed Service environemnt (highly desirable)
- Outstanding written and verbal communication skills
- A can-do attitude and commitment to providing excellent customer service
If you feel you have the skills and experience mentioned above and would like to find out more, please 'Apply Now' or email [email protected] for a confidential discussion.