Director of ICT Service Operations (ITIL / ITSM)
Director of ICT Service Operations - ITIL / ITSM - Change Manager - 12+24 month contract
Summary about this job
Management
Company: Recruitment Hive
Location: ACT
Work type: Contract/Temp
Salary: $NEG - All agent client fees disclosed $115-130ph
Phone: +61-3-9607-8437
Fax: +61-2-7359-1816
E-mail: n\a
Site: n\a
Detail information about job Director of ICT Service Operations (ITIL / ITSM). Terms and conditions vacancy
- 12+24 Month Contract
- South Canberra Location
- No Security Clearance Required (Australian Citizenship Mandatory)
Our client, a mid-sized, Federal Government Organisation, is Seeking their next Director of ICT Service Operations (ITIL / ITSM) to engage for a 12+24 month contract, located in Greenway, Tuggeranong.
The primary duties of the Director of ICT Service Operations (ITIL / ITSM) will include but not be limited to:
- Acquire a deep understanding of the client's business structures and delivery model;
- Develop and manage a small geographically diverse team to deliver ICT service operations to the organisation and direct stakeholders;
- Provide end to end service delivery and engagement with DHS for ICT ‘business as usual’ services from service planning through to incident response;
- Manage internal and external communication including ensuring the timeliness and quality of status reports and documentation and the engagement of relevant stakeholders;
- Manage ICT Security services with DHS;
- Deliver ICT service through the ICT Shared Services model;
- Develop and nurture robust relationships with internal and partner stakeholders;
- Manage operational and performance reporting and monitoring for client ICT Services;
- Manage and coordinate business and technical change management activities;
- Create and execute work plans and timelines and revise as appropriate to meet changing needs and requirements;
- Resolve and/or escalate issues in a timely fashion; and
- Support continuous improvement in ICT Management.
To be considered for this long Director of ICT Service Operations (ITIL / ITSM) contract opportunity you must have the following:
- Pristine verbal and written communication skills, in order to liaise with internal staff and customers to investigate problems;
- Proven experience in management and leadership of technical teams across multiple geographic locations;
- Prior experience of leading teams to deliver ICT services through a formal ICT management framework such as ITIL;
- Experience mentoring junior staff in generating practical solutions to problems based on an understanding of the broader context of issues;
- A strong commitment to meeting agreed work targets and standards;
- Experience in delivering ICT Service Management across a complex and geographically diverse organisation.
To apply for this long Director of ICT Service Operations (ITIL / ITSM) contract opportunity please forward your resume to Ben Cousins at The Recruitment Hive by clicking the Apply for this Job button, or email your resume to Info at RecruitmentHive.com.au citing Job ID: 2414. Alternatively you may call Ben on (02) 6299 1006.