IT Service Desk Analyst - Level 1
IT Service Desk Analyst - Level 1 | Contract role, based in Parramatta | Proven experience in IT Support environment and good customer service skills.
Summary about this job
Help Desk & IT Support
Company: Clicks IT Recruitment
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-9051-5440
Fax: +61-8-3791-6836
E-mail: n\a
Site: n\a
Detail information about job IT Service Desk Analyst - Level 1. Terms and conditions vacancy
One of our leading client’s is looking to hire an IT Service Desk Analyst – Level 1, to work on a contract role based in Parramatta. Ideally, they are looking for candidates who have 1 – 2 years of previous experience in IT Support in a phone based environment and has very good customer service skills.
The IT Service Desk Analyst is a foundational level position responsible for resolving caller requests in line with client service level agreements and accurately logging the resolution or investigative work performed into a Service Desk enterprise ticketing system.
Essential Requirements:
Prior experience in using and supporting ICT in a professional environment, this includes demonstrated ability in using enterprise ICT products and other computer applications.
Selection Criteria:
Excellent verbal communication skills in providing instructions, advising and consulting.
Proficiency in documenting technical investigation and outcomes accurately and concisely.
Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating matters in crisis situations.
Demonstrated ability in handling difficult customer interactions and problem-solving while maintaining high level of customer satisfaction.
If you wish to apply for this position, please submit your resume by clicking the ‘Apply Now' button. For further information please contact Neeraj Kumar at Clicks IT Recruitment on 02 92004455, quoting reference NK307380.