Desktop Support Engineer

Summary about this job

Detail information about job Desktop Support Engineer. Terms and conditions vacancy

Do you want to be the person who exceeds your potential?
 
If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen.
 
We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 28,000 great people in more than 58 countries, you’ll be working with teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions.
 
We are currently looking for a Level 2/ 3 Desktop Engineer to support the business in achieving its strategic objectives on a 6 month contract.
 
Provide onsite and remote desktop support to clients by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction. 
 
What we expect you to do

• Respond to and resolve incidents and service requests escalated from the service desk
• Image laptops and desktops with Standard Operating Environment
• Support multiple Standard Operating Environments (SOE) including desktop applications.
• Investigate, diagnose and resolve hardware and software faults related to end-user devices
• Ability to respond to high priority issues in a timely manner
• Liaise with vendors, as required, to achieve problem resolution
• Cable patching for telephony and data services 
• Executive level support

Here's what we are looking for in candidates for this job

• Experience working in a desktop support role with strong client focus, interpersonal, co-ordination, and communication skills
• Strong client focus showing empathy, understanding and readiness to get the job done to their satisfaction
• Technical expertise includes;  
  • Supporting Microsoft operating environment- Active Directory, Azure desirable
  • Good experience with Office 365 and Exchange Online- acting as the escalating point for these technologies
  • Microsoft Windows desktop Operating systems (Windows 10, 8.1, 7)
  • Office 2016, O365, 2013, and 2010
  • LAN (network) connectivity troubleshooting (DHCP, IP etc)
  • Hardware - Desktop and Laptop break/fix
  • Data and phone patching
  • Desktop Security skills (virus handling, SPAM, security breaches)
  • Remote access support
  • Printer support, TV support and Cisco phone support
  • Powershell skills desirable

Join our growing global team and accelerate your career with Dimension Data. Apply today! 
 
 
We look for people with a client centric, consultative approach. You’re committed to excellence and ongoing development, and want to leverage the fantastic training opportunities that we offer. We want team players. We care about our clients, our colleagues, and the environment and we want you to do the same. 

In return for your skills and your commitment to our values, you will be rewarded with a responsive and balanced workplace, unparalleled IT industry positioning, industry leading benefits, an excellent salary and bonus structure, along with a talented and focused team. 


Please note: We thank you for your interest and advise that due to the tight timelines for commencement, only applicants meeting the experience requirements and holding valid Australian working rights will be contacted.

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Helen Fox on 1800 456 122. Please quote our job reference number: 240019.