Business Analyst - CBD, Contact Centre Project, Large Transformation

Summary about this job

Detail information about job Business Analyst - CBD, Contact Centre Project, Large Transformation . Terms and conditions vacancy

Highly reputable organisation are seeking a Business Analyst to work on a large contact centre consolidation as part of a business wide transformation program. 

Do you want to work for a company with modern offices based in the CBD who promote real flexibility and push for career progression? 

If this is you and you have knowledge of how a contact centre / call centre operates, then hit the Apply for this job button now to find out more about this excellent opportunity.


You are:

The ideal person would be a Business analyst who prides themselves on their stakeholder management skills and who enjoys facilitating workshops and liaising with different areas of the business to understand their requirements. 

Ideally you come from a Finance, Insurance or Banking background, with strong experience working on Contact Centre projects with an understanding of the inner workings and business processes. 

Significant experience in transformation roles is an advantage & you'll be personable, friendly and approachable to be the right cultural fit.


The role:

Previously utilising five different call centers across Australia, the firm is now consolidating them into one location with a call center of 200 staff. 

You will be working closely with Stakeholders and Vendors to carry out gap analysis and current state vs future state of the contact centers to ensure all implementations are carried out correctly and align with the Business requirements. 

There will be some interstate travel involved in this role, likely seeing you in another office for three days per fortnight.

They are:

This is an ASX 100 listed financial organisation who are undergoing a huge transformation. Recognised as a fantastic place to work, they foster a flexible environment & push a great work / life balance.  
 
They have state of the art CBD offices and utilise the very best technologies, focusing on rewarding good work and helping staff achieve their goals.


Requirements / Skills:

• Strong experience as a Business Analyst 
• Experience working across contact center projects 
• Background in Banking, Financial Services or Insurance ideal
• Strong business-facing & stakeholder management skills
• Excellent ability to work with various business units
• A flexible & pragmatic approach 
• Financial services experience ideal

This is a great opportunity - To apply, please submit your CV via the portal by clicking the APPLY for this job button below.

You can also contact Danielle directly at: 
Danielle Barton
02 9993 1021