Level 2 Support Technician - IT
Full time role with Mawsons IT department providing Level 2 Technical Support across Mawsons administration, concrete & quarry sites
Summary about this job
Help Desk & IT Support
Company: E. B. Mawson & Sons Pty Ltd
Location: Mildura & Murray
Work type: Full Time
Salary: n\a
Phone: +61-8-2195-3165
Fax: +61-3-7448-6453
E-mail: n\a
Site: n\a
Detail information about job Level 2 Support Technician - IT. Terms and conditions vacancy
- Diverse role with travel involved
- On the job training with firendly, professional IT team
- Mawsons, family values company established for over 100 years
Level 2 Support Technician – IT Department
Cohuna (Regional Northern Victoria)
Mawsons is a family-run business that supplies quality construction materials throughout Northern Victoria and Southern N.S.W. We are seeking a motivated and responsible person to join our IT department in the full-time position of Level 2 Support Technician. This role is based in Cohuna and travel will be required to support our 55+ regional sites.
The Level 2 Support Technician is responsible for providing support to a network of users at head office and across our regional concrete and quarry sites. You will be expected to provide exceptional customer service and technical assistance to identify and resolve issues as they arise. Key responsibilities include:
- Site configuration, installation and maintenance of remote office infrastructure including;
- Networking
- Thin Client Installation
- Printer setup
- Setup and maintenance of AD users
- Maintenance and security of file server
- Providing Level 2 support to end users
- Assisting with managing Telstra account
- Preparing new laptops, thin clients and desktops
- Assisting with Level 1 help desk inquiries as needed
- Backup to Level 1 and Level 3
- Assisting with maintaining server environment
- Working to an on-call IT roster as required
- Providing IT support for web site and other applications
- Supporting IT training programs
- Providing support to System Administrator and IT General Manager
- Other tasks and duties expected as reasonably required
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The successful applicant will need to be committed to safety and quality and show attention to detail with their work.
Please refer Job #L2IT on your application
Applications close: Friday 10 August, 2018