Client Services (Roles for Uni Students - 4+ Days a Week)
We're on a mission to make a positive difference.
Summary about this job
Other
Company: smile.com.au
Location: Brisbane
Work type: Casual/Vacation
Salary: n\a
Phone: +61-2-8536-5646
Fax: +61-3-8427-1435
E-mail: n\a
Site: n\a
Detail information about job Client Services (Roles for Uni Students - 4+ Days a Week). Terms and conditions vacancy
- Rare innovative & national organisation
- Exceptionally talented & dedicated team
- Excellent culture & opportunity for progression
About smile.com.au
smile.com.au is a dynamic and disruptive organisation with a young, talented and passionate team. Our mission is to improve healthcare by making quality healthcare more accessible for the people of Australia. smile.com.au is experiencing rapid growth as a result of innovation, creative strategies and a mission focused team.
Primary Purpose
There's an exciting future at smile.com.au So, to support the ongoing growth of smile.com.au we're looking for a trustworthy, driven, intelligent, dependable, organised and proactive Client Services Representative fascinated by business and contributing immensely to a mission that improves the lives of Aussies.
The candidate will have the opportunity to be part of a growing organisation in an exciting phase and participate and contribute to different areas of the organisation. The successful candidate would be motivated to learn and develop a variety of skills and be available for at least 4 or 5 days a week (Mon-Fri / 32 - 40 hrs a week).
Duties & Responsibilities
- Provide professional customer service to existing and potential members
- Review, monitor and process applications
- Provide timely and accurate responses to existing and potential members via phone and email
- Develop and maintain an in-depth working knowledge of all products, services and processes
- Managing and updating the CRM
- Manage a large variety of processes to ensure smooth running of services
- Ordering stock, reporting and invoicing
- Provide input to help mould business direction, culture and corporate learning
- Work closely with management to prioritise member goals and needs
- Actively contributing to the identification of opportunities for improvement
- Continually search, identify and suggest opportunities for business process improvement to increase efficiency and revenue
Relevant Experience
- Experience in problem solving and finding solutions independently
- Experience in customer service and sales assistance
- Experience with Microsoft Office applications
- Experience building strong working relationships
- Experience working with deadlines
Education & Qualifications
- Achieved OP 1 - 5 or ATAR 92 - 99.95 in high school
- Enrolled in a degree/s in law, engineering, business, commerce, maths, science, psychology, arts or associated degrees
Essential Skill Set
- Fast learner
- Excellent command of the English language
- Well spoken, well written and well presented
- Microsoft Office skills are essential
- Previous high level of customer service experience
- Coaching, management and leadership skills
- Excellent communication skills
- Strong problem solving skills and ability to think laterally
- Attention to detail even in high pressure situations
- Be an active team player but also able to work independently
- Self-motivated and work with minimum supervision
- Enjoys being highly organised
- Reliable and ethical
- Impeccable time management
- Excellent multi-tasking and organisational skills
- Persuasive, encouraging and motivating
Your cover letter should include your OP or ATAR achieved at school and the days and times you're available. Applications close Friday, 20 July 2018.